Anna Monahan Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Projects include:• Editing and project assistance for "Whisked: Cooking Up Community" with Minneapolis artist Camille Gage and Kitchen in the Market owner Molly Herrmann. The book was a "literary celebration of food and community" included in the Artists in the Kitchen exhibition, held at the Textile Center in Minneapolis from April 21 – 23, 2018. The exhibition was produced in partnership with Woman Chefs and Restaurateurs 25th Anniversary National Conference.• Freelance prospect research• English curriculum project, in cooperation with Anthony Middle School English teachers• Story and book editing

Greater Minneapolis-St. Paul Area

Contracted positions have included the following:• Student Services Assistant Manager - Community-based music center• Copy Editing & Scanning Assistant - University department for disability services• Customer Service Associate - Education-technology company• HR File Clerk - Financial investment and insurance company• Data-Entry Assistant - Transportation company

Greater Minneapolis-St. Paul Area

Assistant Manager of Student Services at MacPhail Center for Music, through Robert Half. Responsibilities:• Assist with developing administrative strategies, policy and controls through collaboration with the Student Services Manager• Manage Accounts Receivable in collaboration with the Manager• Maintain Schedule for Student Services staff at central office and satellite locations• Delegate and review staff projects as needed• Oversee daily business and front desk operations• Perform weekly and end-of-month deposits• Review timesheets for payroll• Create forms and templates for communication and materials documentation• Handle customer escalation• Manage automatic payment plan process and follow up on payment exceptions• Reserve space for events, classes, and short-term rentals• Review available program information for interpretation to the public• Analyze and interpret studio use and availability• Coordinate communication between all sites through collaboration with the Manager• Ensure training for coordinators and assistants, while working with Manager to determine training needs• Represent Student Services at staff meetings and as needed where registration and customer service are addressedKnowledge/Skills: • Excellent customer service, administrative and supervision skills. • Proficient with Microsoft Office (including Word, Excel, Outlook, Office365). • Solid working knowledge of registration systems and sequential databases. • Strong organizational, problem solving, and communications skills.

Greater Minneapolis-St. Paul Area

Robert Half staff-member at MacPhail Center for Music in downtown Minneapolis.Student Services Associate• Respond to customer needs through phone, email, and front desk reception• Interpret MacPhail’s programs, policies, and procedures as needed• Process student registrations and payments• Update and correct student registrations and perform follow up calls/emails as needed• Respond to and process internal room reservation requests• Perform retail transactions including tickets, practice room rentals, sale of parking cards, etc.• Database Management• Customer Service and Public Relations• Record-keeping• Prioritization• Other duties as assigned

Greater Minneapolis-St. Paul Area

Seasonal staff during winter and start of semester periods.• Assisted customers with class supply lists and other queries• Performed regular register and counter duties: purchases, returns, special parking and bus pass procedures, financial aid charging and vouchers, general directions and information• Shelved and organized product• Assisted with inventory• Provided customer service during high traffic periods

Greater Minneapolis-St. Paul Area

Student Lab Assistant - Chemistry Department• Assisted Chemistry College Lab Associate in normal operations• Produced and standardized chemical solutions• Prepared and set student lab experiments and supplies• Cleaned and processed used student materials• Disposed of used chemicals following proper safety protocols• Handled hazardous chemicals and waste• Inventoried lab materials and chemicals• Performed experiments• Handled glassware and other expensive lab supplies• Learned and followed various safety protocols• Kept an organized lab environment

Greater Minneapolis-St. Paul Area

Deli Shift Lead• Coordinated with management for daily business and long-term projects• Supervised deli staff and regular business• Executed creative display of product• Managed shift and closing duties• Ensured food quality and safety complied with local and federal regulations• Ensured an organized and safe environment• Provided excellent customer service• Processed special orders

Greater Minneapolis-St. Paul Area

Food Safety Supervisor, Barista• Ensured food quality and safety complied with local and federal regulations• Trained staff in safety standards• Inventoried and maintained stock• Provided individualized customer service• Coordinated orders with site manager• Documented and conducted on-site catering orders

Iowa City, Iowa

Assistant bookseller with emphasis on customer service, children's books and toys, science and religion, event coordination for assorted events, and cat wrangling.• Managed staff and volunteers• Provided individualized customer service• Maintained inventory and organization• Supervised creative display of product• Planned and facilitated events• Conducted shop upkeep and renovation• Exercised managerial discretion to solve staff and inventory issuesAffectionately known in-shop as the Chief Engineer, I was in charge the structural integrity of 45k books and the accompanying bookcases. I was also in charge of space management, with an eye towards attractive display and product accessibility.

Iowa City, Iowa

Shift Supervisor, Barista. Supervised staff, served customers, and cashiered in a high volume, fast-paced location . Maintained equipment, cleaned store, and organized stock . Oversaw shift change and closing . Received training identifying varieties of coffees and teas

Iowa City, Iowa

. Supported staff in general office work and handling of confidential materials. Oversaw materials & key check-out. Handled tenant occupancy procedures. Served as an informational resource for students and visitors. Performed mail distribution

Religious Studies, Anthropology

Biology, Environmental Science

Religion And Folklore

Education record