Anna Salamon Email & Phone Number

• L1 support for the subsidiaries• Customer Support escalation point• Order flow monitoring - involving immediate action• Handling Hybris SAP related queries - general and specific • Refund processing and monitoring - with collaboration with external parties• Chargebacks handling - Adyen• Fraud management and GDPR support• Daily and weekly report creation and distribution

• responsibility for on-boarding processes - opening multi-currency accountsfor a startup• ongoing negotiations for the best offer• direct contact and colaboration with the AML Officer• maintance good relations with representatives from EU banks• working in fast changing environment• checking requirements from Financial Institutions and working withLegal Team to meet them

• managing investigation for cash discrepancies • responsible for ensuring that all cash transaction which move through the system are correct • processing cash reversals and adjustments • constant contact with other departmens to provide most accurate information • direct contact with external clients - Paying Agents, Depositories, other Custodians• managing escalation•handling tickets via Salesforce platform

Kraków, Woj. Małopolskie, Polska

•handling tickets via Salesforce platform• providing timely , accurate and relevant securities information on inquiries received from internal and external clients (taking into account daily targets vis-à-vis maintain high level of quality), • ensuring that all transactions which move through the system are correct - performing quality checks, • performing analysis of the information received from agents, depositories and issuers, • extracting the relevant information and inputting them into the database, • providing a coaching on respective task, • oversee day-to-day operation, delegate tasks, motivating and leading the team to reach daily target • participating in Problem Solving Sessions • contacting the agents, depositories and issuers in order to obtain necessary information • providing coaching for other team members and newcomers