Anna Sarzyńska Email and Phone Number

• Setting up/updating prices and discounts in the system as per the details from requestor,• Maintaining good relationships with clients,• Pricing queries validation,• Calculating credits/ debits due to mismatches on prices,• Loading/updating/audit of all current price lists,• Calculating of anniversary increases of Heineken’s/3rd Party’s products in UK,• Cooperation with other Departments (Master Data, Commercial Finance)• Handling internal-external inquiries in a timely manner,• Procedure creation, annual/ad hoc updates,

CREDIT RISK• maintain a permanent connection with sales/customer and management, perform periodical and on-request reports,• update credit limits in the system (SAP), CASH APPLICATION• post incoming customer payments, clearing cash to customer invoices, dispute management,• clearings of the open items once the credit notes were operated and the disputes were closed,• automatic clearings for cheques (FEBA transaction)• services invoices management (register the retainings, follow-ups, clearings)• accuracy checks/reports and timely SAP IC requests administration • other ad-hoc requests, keeping a permanent contact with the RtR, PtP and collection teams,• processing of cheques payments, registering cheques, processing transfer of cheques by Innowera application,• training new employees for cash application process,• SME role for Cash Application during knowledge transfer.

• Customer service through Virtual Branch via video channel, audio and chat,• analysis of customers' needs and customize products and services to their requirements,• realization of sales targets in accordance with the Bank's internally defined standards,• active sales of banking products (mainly credit products).

• practical knowledge of performance and role of commercial bank,• introduction with specificity of business processes as well as organization and job breakdown of financial institution,• current operational after-sale service of loans accounts, registration and archiving customers' disposals, realization other clients' disposals connected with loans and deposits accounts,• contact with specialized departments,• parameterization credit and deposit accounts of customers.

• monitoring of Real Estate market,• preparation and presentation of the sale offer to the client,• negotiation of terms of the sale or rental, as well as draw up a contract relating to real estate.

• review and analysis of documents,• analysis of tax regulations governing principles on which is held a refund of VAT in different countries of the European Union,• analysis of the requirements for VAT refund,• preparation of applications for refund of VAT, translations in English,• preparation of documents connected with VAT refund in selected countries of the EU.