I work with all SMERF accounts (social, military, educational, religious, fraternal), as well as tour groups traveling towards Cedar City. I help them find the appropriate accommodations and event space between the four hotels I manage: Courtyard by Marriott, Springhill Suites by Marriott, Hampton Inn by Hilton and Holiday Inn Express by IHG. I then communicate with the various departments of my team: front desk, housekeeping, food and beverage, and event coordination to make sure the needs of my clients are exceeded.I handle marketing for all my hotels, developing flyers and managing social media. I travel periodically to attend trade shows and develop marketing content for those. I also improve our general operations with events. I developed an effective hiring and training program for our banquet servers that increased our retention and quality of events. I enjoy bringing in new ideas to elevate our meeting spaces depending on the various needs of our clients.

My primary role was to keep the office organized and remind my managers about deadlines they needed to meet. I would assist with meeting these deadlines wherever I was needed, whether emailing a client, coordinating the setup of an event, ordering linen, etc. I made a point to finish my work quickly and effectively so that I was always available to assist in other areas.

I worked the front desk, and was able to assist guests with their basic needs like check in, check out, and amenities request. This exposure helped me develop friendly relations with the guests, which in turn made them feel comfortable coming to me with any issues that they had. I took care of customer retention by addressing concerns during or after their stay, and offering the appropriate compensation. I kept an inventory of the market and was also in charge of ordering supplies for the market as well as the front desk.

As a sales coordinator I get the privilege of having hands on experience with corporate accounts and clients. This ranges from individual businessman to large groups. I work on the operations side of making sure that the billing, booking, and stay preferences are taken care of prior to the arrival of the client. I am able to uphold customer relations by making sure the hotel staff is prepared for the arrival of our clients so that their stay is as stress-free as possible.

As a customer concierge, my primary priority is to the customer. I help answer any questions customers might have about our company and the services we offer. I walk them through the experience to help prepare for their move. I work with Market Managers to ensure our customer's requests are met and their move is stress-free.

As a Front Desk Receptionist my primary responsibility is the comfort of the customers. I make sure customers are welcome when they arrive and are efficiently directed to their room . I communicate closely with the housekeeping and maintenance departments to ensure our guests needs are met as soon as possible. I also make reservations and assist guests over the phone. As the front desk lead I made sure that payments were being processed correctly and also trained new members of my team.

As an Outbound Customer Care Representative I worked closely with the customers as well as the company sales and service departments. I approved sales and scheduled services to our service techs. I would also reach out to customers to follow up on service and schedule appropriate re-services, and I would help customers with payment. This position taught me valuable communication skills between various departments, proficiency in Microsoft Excel and excellent customer service.

As a supervisor I helped lead my teams through successful and problem-free dinner services. This included training and making sure all team members were familiar with the positions, assigning each team member to a position at the beginning of the shift, and ensuring the shifts run smoothly by helping at busy times and monitoring each station during slow times. Through this position I learned valuable leadership skills such as building a connection with each team member and acknowledging exceptional service.