Anna Schwarzenberg Email and Phone Number

Responsibilities- Provide overall coordination of all areas of the Counselling Service - Supporting, debriefing and supervision of 10 counsellors- Responsibility for case management systems, including referral, intake, allocation, reviews and data collection.- Oversight of volunteer caseloads - Allocate intake appointments and new ongoing clients to volunteers- Oversight and management of at-risk clients - Oversight of reports for protection visa applications, medical and allied health professionals, other services and government bodies- Facilitating group supervision to volunteer caseworkers - Shortlisting, interviewing and recruiting counselling volunteer candidates Achievements - Demonstrated excellent skills in working within a multidisciplinary team, collaborated with case workers, counsellors, Continuing Care Coordinator, lawyers, health professionals.- Provided incidental and ongoing counselling to clients with complex needs- Built a good rapport with staff and clients

Provide overall coordination of all areas of the Counselling Service •Supporting, debriefing and supervision of 10 counsellors•Responsibility for case management systems, including referral, intake, allocation, reviews and data collection.•Oversight of volunteer caseloads •Allocate intake appointments and new ongoing clients to volunteers•Oversight and management of at-risk clients •Oversight of reports for protection visa applications, medical and allied health professionals, other services and government bodies•Facilitating group supervision to volunteer caseworkers •Shortlisting, interviewing and recruiting counselling volunteer candidates Achievements •Demonstrated excellent skills in working within a multidisciplinary team, collaborated with case workers, counsellors, Continuing Care Coordinator, lawyers, health professionals.•Provided incidental and ongoing counselling to clients with complex needs•Built a good rapport with staff and clients

Supporting clients with grief due to mental health issues, migration, unemployment, sexual abuse, bereavement, relationship and family issues, addiction, loneliness and isolation, etc.•Maintaining clear, detailed, succinct and accurate case notes•One-on-one phone counselling; Working with people seeking asylum, who have experienced trauma and torture, dealing with serious physical and mental health issues, social isolation, homelessness and other multiple and complex needs•Undertaking confidential bio-psycho-social-medical assessments of clients with complex needs•Crisis response, advocacy, referrals, provision of information and support in different issues (health, finances, housing, material aid, employment, education, etc), referrals•One-on-one counselling•Maintaining clear, detailed, succinct and accurate case notes

Supporting clients with family issues, grief, bullying, drug-use, depression, anxiety, suicidal ideation and self-harm, etc•Undertaking confidential bio-psycho-social-medical assessments of clients with complex needs•Providing one-on-one counselling to regular and triage clients•Maintaining clear, detailed, succinct and accurate case notes

Supporting young people in strength-based informal one-on-one counselling, information support to students, improving self-esteem, encouraging career aspirations, helping goal setting and finding employment pathways•Group work•Maintaining clear, detailed, succinct and accurate case notes •Confidential bio-psycho-social-medical assessments of young people with complex needs•Monitoring action plans in consultation with individual young people •Liaison and team work with the supervisor, staff and fellow students

Provision of support to children (5-12 years) with special needs including physical, emotional and psychological concernsAchievements •Collaborated and consulted with teachers and other allied health professionals including speech therapists, social workers and psychologists•Liaised with parents and carers•Informally counselled parents regarding challenges in parenting and providing support to their children•Successfully used restorative practice in problem solving within students groups

Inkarnation Cartridges is a computer consumable wholesaler, specializing in printers ink and toner cartridges).Responsibilities•Maintaining accurate records of financial transactions by establishing accounts; posting transactions (using MYOB accounting software)•Providing technical support via telephone for customers Achievements •Maintained historical records via effective document management•Contributed to team effort by liaising with customers and suppliers•Acknowledged for my calm manner in stressful situations

Meir Shfeya Youth Village is a residential facility incorporating schooling, medical and social support for young people (ages 13-19) with complex psycho-social needs. Furthermore, the village provides accommodation for various group programs during school holidays).Responsibilities•Confidential support, counselling, advocacy and information to high-risk young people •Assistance with tasks of daily living including routine, nutrition, appointments and social and recreational activities•Provision of supervision and safety checks•Cultural support and integration into an ethno-specific community (Jewish school and community) •Coordination and secondary consultation with educators and parents via outreach in homes•Maintenance of accurate client files and notes•Group workAchievements •Mentored high-risk young people to develop social skills and have a positive attitude towards their future•Provided personal and emotional support•Provided crisis intervention (i.e. Suicide intervention)•Liaised, coordinated and collaborated with a wide variety of stakeholders (social workers, psychologists, psychiatrists, doctors, law enforcement, army recruitment, etc.•Autonomously established and coordinated inspirational cultural activities, including invitation of artists from the wider community•Acknowledged by management for my ability to establish rapport and be a mentor

Meir Shfeya Youth Village is a residential facility incorporating schooling, medical and social support for young people (ages 13-19) with complex psycho-social needs. Furthermore, the village provides accommodation for various group programs during school holidays).Responsibilities•Liaison with and translation and interpretation to support Hungarian youth and local Israeli youth and other staff members •Assistance with tasks of daily living including routine, nutrition, appointments and social and recreational activities•Group workAchievements •Autonomously established, designed, facilitated and coordinated cultural integration program for visiting Hungarian youth •Provided personal and emotional support•Acknowledged by management and staff for my caring, compassionate and patient manner•Acknowledged by management and staff for my networking skills•Acknowledged by management for my ability to be part a team •Offered a permanent full-time job as residential support worker

IFN Solutions an international software development company specializes in document, content and business process management solutions).; Project management including assessment of needs and liaison•Liaison with external stakeholders and customer management •Assessment and management of various budget and projectsAchievements•Established successful and effective networking and collaboration with internal staff including programmers and CEO•Promoted team coordination by provision of team meetings and other company events•Wrote, designed and edited product user guides, used by all project managers •Acknowledged by management for my ability to deal with challenging situations (with clients and staff)•Acknowledged by management for my organizational skills•Acknowledged by staff members for my empathic communication skills and being motivational and inspiring

Chevrat Chashmal is the state electricity provider in Israel).Responsibilities and Achievements •Project management and team coordination, quality assurance, user training

This company provided geographical information systems in the field of urban planning).Responsibilities and Achievements •Database building, digital mapping, team coordination

Student support, database building