Mortgage Servicing

Senior Loan Servicer, Loan Operations Jun 2006 - Apr 2022> Reconciled and maintained general ledger accounts related to mortgages, consumer loans, small business, and commercial.> Provided serviced loans report and sent wire settlement for AIG portfolio.> Investigated and researched discrepancies and determined corrective actions for resolution.> Escalated aged items and submitted exception requests.> Prepared and posted adjusting journal entries in Oracle.> Completed month end reporting to accounting.> Hosted numerous job shadowing opportunities for colleagues. Checking Adjustment Supervisor, Deposit Operations Oct 2002 - Jun 2006> Approved daily work related to returns, inclearing and transit errors.> Researched check adjustment differences held on the Federal Reserve bank statement.> Corresponded with other banks for adjustment resolutions.> Approved wires for Federal Reserve settlement.> Completed workflow items from the branches.> Tracked and reported KPI's to management.> Set-up training, staff goals and reviewed performances.