Customer Support Representative
CurrentAs a Customer Support Representative, I provide top-notch support to users in English and Spanish via a ticketing system, adhering to reply structures. My tasks include data entry into CRM and other online tools, troubleshooting technical issues, and documenting in-game bugs. I ensure a thorough understanding of the games to address player queries effectively and maintain open communication with Game Leads. Following communication procedures and policies, I strive to deliver a seamless support experience for all users.