Anna Shaw Email & Phone Number

Lancashire

Skipton

A key member of the SMT, being responsible for the deliverance of key objectives and strategic aims. Having budgetary control and effectively rostering staff to ensure sufficient levels are adhered, to enable the compliance of policies and procedures. Setting and monitoring the deliverance of KPI’s within the business. Managing teams across sites, Skipton, Gateshead and India. Conducting regular one to ones and ensuring training and development is identified and delivered. Recording and analysing data to spot trends to allow the business to be proactive with any changes ahead. Using managerial leadership to motivate and allow team and individual growth. Project management of the implementation of auto jobs. Working with key stakeholders IT, external companies, credit control etc to ensure smooth delivery of AI within the business.

South East, England

My responsibilities include managing a team or dedicated Client Officers and Placement Officers. The team are looking to help improve the number of Doctors available to work in the South East. If we can improve just this one corner of Britain just imagine what we could do with the rest of the country. If there is a doctor required within the south east, we want to know about it, if there is a doctor wanting to work, we want to work with them. We’re not just dealing with the NHS, we are dealing with TV companies, Insurance Companies, Cruise liners, you name it we can deal with that industry that needs a doctor.

National

Managing teams of Client Officers (cross site) and Managed Service Consultants working off site, ensuring that all contract requirements/ service level agreements are met/exceeded and provide the targeted commercial return. Identify and realise new business opportunities with existing and new Clients, supporting the development and implementation of the strategic plan as well as carrying out tactical actions for each client to ensure the contract requirements/service level agreements are met/exceeded.Driving the day to day running of the team, dealing with recruitment, training and on going motivation/performance management. Coaching and developing new and existing staff. Liaising on a regular basis with all Team Managers to discuss company performance, areas of improvement.

National

Maximizing profitability, achieving both company and personal targets, developing and maintaining relationships with both internal and external customers and suppliers. Monitoring quality of doctors in line with Quality procedures, Providing, daily/weekly and monthly report to assigned Clients. Communicating and delivering is key to being successful. Supporting,encouraging and developing team members to over achieve.

Manchester

The Role of Recruitment Manager • To develop and maintain a stable and successful team, in order to achieve company and team objectives. • To go through all of the processes and procedures and ensure they meet with CQC guidelines. • Work with Marketing to develop individual campaigns for each priority region. • Collate management information• Set KPI’s and monitor performance. • To drive the recruitment team forward to create a constant stream of new quality staff to ensure the business grows.

The Role of Contract Manager; •To manage the operational contracts and resources effectively and efficiently ensuring full contractual compliance and specific delivery of: Service level, Financial forecast and return, Performance management of all resources (clinical and non-clinical),Issue and risk eradicationThis is achieved by; Primarily responsible for the management, forecast and delivery of the Cost Centre and forecasted budget, implementing efficiencies, Addressing any issues / problems which arise on a day to day basis and ensuring they are overcome within an agreed timeframe. Looking at preventions to existing or historic issues and how they were over come, Managing lead doctors, nurse and all of the staff, ensuring robust performance is delivered across the both contracts. To advise customers on future trends, forthcoming legislation etc which may impact them and provide potential strategies/solutions for them to consider.Meeting agreed timescales, in order to maximise quality of service, and ensure service level agreements are met.Actively participate in the monthly Operations Meetings, providing reporting in the required structure and format set out by the Senior Management team. Strategically review working practices and performance, making recommendations, and implementing improvements. Promoting best practice at all times. Proactively plan and lead the recruitment of and supervision, management, appraisal, audit and development of staff to meet current and future requirements of the business. This role is a very varied role and has taught me a lot about my strengths, weakness and where my knowledge base, throughout my time as a contract manager I have had to deal unions for various reasons from disciplinary to ensuring that best practice is in place both for the staff and the need of the contract and client. This role also involves, evening, weekend and Bank Holiday escalation facility for the operation on an agreed basis, or as required.

Skipton

The Role of Evening and Weekend Manager included• A knowledge and understanding of Medacs Healthcare.• Understanding of Clients, placement, recruitment, accounts, occupational health, CRB & compliance. • Be able to keep up to date with changes and key target areas. • Working closely with Human Resources• Setting and Meeting targets• Building and maintaining relationships internal customers including the management team. • Managing the rota ensuring that it is both fully staffed, and with the experience.• Interviewing and employing new staff • Tracking and reporting attendance• Managing and monitor the overtime. • Writing and conducting Personal development reviews & 1-2-1’s • Regular coaching and planning training session• Managing a personal rotaThe Evening & weekend team operates between the hours of Monday – Friday 5.30pm – 11pm, Saturday and Sunday 8am -11pm. These hours have been extended from finishing at 9pm Monday – Sunday. It was my role to implement the changes and staffed the rota accordingly. During my time as the Evening and weekend team was transformed from a non profit making team in to one that supports the business whilst making a profit.

Skipton

My responsibilities included building and maintaining a bank of doctors. These doctors registered with Medacs Healthcare to find them a suitable position that suited their needs. I listened and understood what they were interested in and I'm still friends with some today.

Advanced Gnvq, Leisure And Tourism, Advanced Gnvq

Education record

GCSE