Developing and implementing strategies to build and evolve brands within CM Delta portfolio, increasing the sales of profitability of each. Partnering closely with each brand and leading the Sales, Marketing and Customer Service team to overachieve targets and strategic objectives. Reviewing business processes, ways of working to ensure cost and time efficiencies.

Strategy• Developing and executing the strategy to grow the wholesale business channel• Assessing and recommending to the Board the best strategy, channels and timelines for entries to new markets• Monitoring business performance to plan, diagnosing and addressing poor performanceSales• Overseeing and driving sales for all Dune Group brands • Presenting and selling the portfolio of brands to customers/partnersPlanning• Working with each member of the team to establish seasonal projections whilst also preparing sales forecastsCommunication & Relationship Management• Serving as an ambassador for the company by developing strong partnerships and maintaining excellent interpersonal skills with all parties• Working collaboratively with other departments within The Dune Group• Managing the Wholesale Sales Team to conduct and present global analysis for specific products / markets / areas• Exhibiting expert knowledge of the competitive landscape• Working closely with the Buying and Design Teams to ensure the most appropriate brand and product is selected to showcase to customers, taking into account relevance to market• Exhibiting thorough knowledge of the financial and regulatory requirements to launch or operate in relevant markets• Building and nurturing strong relationships with executive management, buyers, assistant buyers and planners in key accounts through daily communication to enhance information exchange and negotiations People Management• Building a strong team spirit with the team• Line Management responsibility for Wholesale Account Managers for particular markets• Ensuring team are aware of wholesale strategy and their responsibility for achieving it

• Providing significant input into three year strategic plans for EMEA region, setting targets by market, identifying areas for sales growth with existing markets and growth areas with new markets• Working with our distributor partners and internal stakeholders to introduce, fully implement and assess global strategies and initiatives • Setting short and long term sales targets by region, measuring and reviewing performance vs. targets in a structured and formal manner on a monthly, quarterly and annual basis, immediately addressing any gaps identified to ensure targets are achieved• Assisting distributor partners with contract renewal by completing three year plans that are aligned with internal strategic plans and then ensuring that our distributors have the correct tools to deliver sales results • Developing, maintaining and facilitating strong relationships with current distributors acting as their key contact, coordinating with internal stakeholders to provide a high level of customer service to our partners, sharing best practice and striving towards operational excellence• Reviewing current distributor profiles, gauging their strengths and selling effectiveness with regards to both sell-in and sell-through, conducting regular market visits to provide constructive, informed feedback and guidance on development areas• Working with the markets to maintain a healthy stock position to ensure long term consistent and sustainable growth, monitoring orders placed, sell-through and offering advice on clearance• When necessary finding replacement partners for non-preforming partners• Regularly providing thorough market research and feedback surrounding commercial opportunities and competition to the Design, Product Development and Marketing Departments • Providing timely feedback to Senior Management with an update on opportunities and risks for each territory

• Implemented a consistent and clear vision of the Customer Service structure to enable continuous growth and development in line with the business needs• Organised duties within the Customer Service Department in a dynamic manner ensuring efficient workflow throughout the department including formalising key roles and responsibilities, introducing measurements by developing a suite of KPI’s/reports and putting in place a succession plan• Identified training requirements to ensure sufficient knowledge within the team, steered internal training sessions and created a programme in conjunction with the Human Resources Department and an external trainer• Full involvement in the three year strategic planning project for the UK market, including building a full suite of accurate information on all UK customer accounts and their doors, assisting to analyse this data and active involvement in the workshop alongside Senior Management• Identified and addressed communication and operational process and procedure gaps, completed a review of existing business processes and modified as required working towards full alignment with internal stakeholders and third parties• Actively involved in business initiative to provide clear and accurate insight via transactional processes• Took control of order book so that management reporting was accurate at all times, including fully implementing Order Book Control rules resulting in clear and accurate visibility of order book driving cross functional actions to meet set targets each month • Transitioned Customer Service Department into a “value add” department by developing a simple, efficient and effective way for Customer Service to be more involved in selling through maximising opportunities within the order book and holding sales focused days when required

Key Responsibility Areas: Member of Senior Management Team, Sales Team Manager, Customer Account Management and Sales Function, Planning, Budgeting and Reporting, Brand Development, Pricing, Stock Management and Trade FairsSnowy Peak Limited: Men’s and Women’s Luxury, Lifestyle Fashion Design House, Knitwear and Apparel Manufacturer, Wholesaler, Retailer

Key Responsibility Areas: Customer Account Management and Sales Function, Planning, Budgeting and Reporting, Brand Development, Trade Fairs

Key Responsibility Areas:, Handled customer enquiries and complaints, order entry, worked with Production/Dispatch Departments to ensure on time delivery, assisted with the preparation for sales trips and introducing new collections to customers, complied accurate price lists, maintained showroom, organised shipments by sea and air, back-up reception

Key Responsibility Areas: Customer account management and credit control, stock management, liaised with offshore manufacturers including compiling and confirming orders, cataloging and price lists, calculated prices from ex-factory costs, computer administration.Profile Shoes Limited/ Robin Pierre: Women’s and Men’s Fashion Footwear Importer, Wholesaler and Boutique Retailer

Key Responsibility Areas: Customer service, hiring and training staff, visual merchandising, stock management and pricing, cash handling, eftpos operation, computer administration