Anna Silfa Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Executive assistant to the COO – support with meetings, hospitality, events, and travel
• Key liaison with benefits company package and support for staff
• A member of the HR Policy Committee
• Human Resourcess efforts: include implementing new HR policies, presenting and supporting the new employee handbook format, creation and implementation of an onboarding checklist, standardizing HR efforts in all offices
• Supporting the recruiting function for all offices
• Working to keep the office running, including ordering supplies and business cards, assisting with mail, ordering lunches for meetings, and other regular office management activities

Regus Chateau Laurier Ottawa 

• Acted as a key point of contact for customers and visitors delivering an exceptional first impression.
• Contributed to the overall revenue of the business center and maintained smooth daily operations.
• In charge of account payables and account receivables.
• Accomplished maintaining accounts receivable and accounts at risk at zero balance.
• Managed the center billing and accounts receivables process, ensuring profit and loss statements accuracy and that the billing process was followed.
• Ensured that all daily service charges are entered into the billing system daily.

Mont-Tremblant, Quebec, Canada

• Managed guest services with high satisfaction from clientele.
• Ensured staff was fully trained so they could excel in guest expectations during their stay.
• Balanced guest account after checking out and audited open (gift certificated, credit, reservation).
• Maintained timely and accurate file reservations.
• Recruited and hired front office personnel, as required.
• Assisted with the functioning and operations of corporate groups staying in the hotel and condominiums.

Juan Dolio, Dominican Republic

• Provided guest assistance in three languages (English, Spanish, and French) and addressed inquiries, concerns, and complaints.
• Collaborated effectively with various departments to ensure exceptional service delivery.
• Oversaw the reception of VIP customers, organizing welcome gifts and placing orders for special amenities like fruit/gift baskets and alcoholic beverages.

Mont-Tremblant, Qc, Canada

• Efficiently managed hotel guest arrival and departure registration, offering a warm welcome and providing insights into regional activities.
• Facilitated personalized activity bookings tailored to guest preferences.
• Provided advice on the diverse range of services and products in the establishment and surrounding areas.
• Balanced clients' accounts in preparation for checkout time.

Santo Domingo, Dominican Republic

• Monitored and documented advertising processes for social events across diverse media outlets and client rosters.
• Ensured timely appearance of press releases in media ahead of scheduled events.
• Provided on-site assistance during social events to ensure media attendance and proper press release distribution.
• Compiled and cataloged press releases in record books for clients, featured in newspapers and magazines.
• Oversaw calendars and activities of masters of ceremony, coordinating their events.

Santo Domingo, Dominican Republic

• Developed polished press releases, managed sponsorships, and handled logistics for jazz concerts.
• Orchestrated precise presentation schedules to ensure seamless execution of events.
• Directed daily installation of lighting, sound, and stage components for each concert.
• Coordinated accommodations, transportation, and meals for jazz performers.

Santo Domingo, Dominican Republic

• Procured competitive quotes and negotiated favorable terms for diverse products and services.
• Introduced innovative promotional products, broadening the product offerings.
• Oversaw production processes for timely delivery of various promotional materials.
• Managed billing procedures for clients, encompassing a range of services and events.
• Collaborated on planning and executing the annual marketing convention for key clients like Colgate Dominicana and Bacardi Dominicana