Anna Simakova Email & Phone Number

Рамат Ган, Тель Авив, Израиль

Ramat Gan, Tel Aviv, Israel

St Petersburg City, Russia

• Managed and trained small team, keeping them motivated and focused on service excellence• Implemented onboarding and product training for new clients • Built long-term relationship with clients, proactively applied individual approach to each customer to find the best solution to reach their goals • Facilitated clients’ contracts renewals, negotiated expansion opportunities and signed addendums• Increased the sales of office and co-working space, conference rooms, membership, and succeeded in up-selling services and ensuring client retention• Managed IT and telecom communications in the business center, coordinated problems solving between local provider and company IT department located abroad• Managed full smooth-running operation of a business centre, maintained the highest global brand standards and compliance with country laws • Created a friendly atmosphere and welfare activities with the goal of building a community of business entrepreneurs and provided network opportunities • Searched and selected new suppliers, negotiated terms and conditions and signed agreements• Implemented company operational updates and projects; ensured company policies and processes were strictly followed by the team• Performed payment and debt collection activities on a regular basis• Ensured accuracy in all paperwork (in accordance with the company standards and country laws)

St Petersburg, St Petersburg City, Russia

• Served as a primary point of contact for clients and visitors at reception desk providing excellent first impression• Enhanced customer experience and achieved 5 certificates and bonuses for Outstanding Customer Service• Contributed to the overall revenue of the center by promoting and successfully up-selling products and services• Coordinated outsourced services and handled communication with vendors• Configured switchboards, handled all calls, including handling calls on behalf of customers’ companies• Assisted clients in daily business routines as their personal assistant

St Petersburg City, Russia

• Handled communication with patients/clients• Provided excellent service to patients and assistance to medical staff• Communicated with foreign patients, national and international insurance companies • Handled and kept in order all necessary documentation

Specialist, Management

Management And International Marketing