Anna Simakova Email & Phone Number

Рамат Ган, Тель Авив, Израиль

Ramat Gan, Tel Aviv, Israel

St Petersburg City, Russia

• Managed and trained small team, keeping them motivated and focused on service excellence
• Implemented onboarding and product training for new clients
• Built long-term relationship with clients, proactively applied individual approach to each customer to find the best solution to reach their goals
• Facilitated clients’ contracts renewals, negotiated expansion opportunities and signed addendums
• Increased the sales of office and co-working space, conference rooms, membership, and succeeded in up-selling services and ensuring client retention
• Managed IT and telecom communications in the business center, coordinated problems solving between local provider and company IT department located abroad

St Petersburg, St Petersburg City, Russia

• Served as a primary point of contact for clients and visitors at reception desk providing excellent first impression
• Enhanced customer experience and achieved 5 certificates and bonuses for Outstanding Customer Service
• Contributed to the overall revenue of the center by promoting and successfully up-selling products and services
• Coordinated outsourced services and handled communication with vendors
• Configured switchboards, handled all calls, including handling calls on behalf of customers’ companies
• Assisted clients in daily business routines as their personal assistant

St Petersburg City, Russia

• Handled communication with patients/clients
• Provided excellent service to patients and assistance to medical staff
• Communicated with foreign patients, national and international insurance companies
• Handled and kept in order all necessary documentation

Specialist, Management

Management And International Marketing