Anna Simic Email & Phone Number

Dover, Nh

Oversaw the Northeast claim operation leading a team of 300 Claim Specialists in providing Short Term Disability and Leave Administration to over 1,500 clients ranging in size from 250 to 25K lives with an open average inventory of 30,000 claims.• Provided strong leadership on all aspects of claims administration ensuring accurate and timely claim management, adherence to all performance guarantees and claim service metrics.• Maintained a $2.5 million dollar budget, while exceeding all operational targets.• Monitored and assessed trends in claims, identifying opportunities, and implementing industry leading, best practices to enhance the customer experience and improve claim management effectiveness. Averaged a 97% customer satisfaction rating, along with the highest employee engagement results at LFG.• As a result of the COVID pandemic and the impact to our workforce I developed, maintained, and analyzed appropriate metrics and control mechanisms for claims, using data and analysis to improve business results by targeting claim opportunities and more efficient process improvements to exceed customer experience

Dover, New Hampshire, United States

• Manage a team of STD/Leave front line claims managers. Overall responsible for the recruitment, selection, performance management, and technical and leadership development of direct reports (front line managers) and indirect reports (individual contributors). • Analyze the changing pattern of disability claim incidence/leaves and recovery patterns within assigned products and take corrective action to manage both within acceptable tolerances.• Analyze claim experience and the resulting financial ramifications to drive the strategic direction of the disability or leave line. Work with front line managers and distribution to provide feedback to Underwriting, Sales, Product Development and Actuarial to improve our contract's ability to meet needs in providing value-added risk coverage to customers, while protecting Liberty from undue risk.• Ensure all areas are appropriately staffed. In conjunction with front line managers, address all productivity and quality issues.• Ensure appropriate service is provided to corporate customer representative. As necessary, address all service issues with customer and implement tailored solutions.

Dover, New Hampshire

• Directed a team of eight National Account Installation Managers, ensuring smooth on-boarding of complex, high-profile accounts, and flawless execution of new business installations for customers in the 5,000-plus covered lives segment.• Oversaw all Group Disability Leave and Life New Business Installations and facilitated weekly Round Table discussions with up to 100 key stakeholders to resolve issues and tailor solutions for National and large market accounts.• Ensured team project plans were current and revised as needed, special services were documented, and agreements were reached and signed off by all parties.

Dover, New Hampshire

• Identified the need for an internal role to support the evolving technology needs of customers and created the Technology Consultant role to provide ongoing technical assistance to National and Complex Account installations.• Drove cross-functional initiatives to improve the New Business installation process and implemented a weekly “technology huddle” to track deliverables and milestones for each customer.

Dover, New Hampshire

Managed a team of 85+ Leave Specialists responsible for administering FMLA for 100,000 covered lives. Clearly communicated strategies, objectives, and expectations to the entire team.• Created a culture of inclusiveness, built relationships of mutual respect, encouraged innovation in process improvements, and fostered a commitment to success.• Developed an enhanced pricing model with Underwriting to more accurately incorporate the costs and risks associated with FMLA administration.• Implemented significant process improvements based on Lean Six Sigma methodology: Refined the role of the Leave Supervisor and Leave Specialist; streamlined the incoming call flow process; and conducted cross-training to ensure adequate coverage at all times.• Monitored and communicated individual unit metrics; met all unit targets and productivity plans

Dover, Nh

Directed a team of 14 Disability Claim Consultants who supported more than 80 new customer installations and more than 30 finalist presentations. Awarded over 60% of new business.• Skillfully selected team members to complete each RFP and deliver compelling presentations to prospective customers. Oversaw site visits and provided support in closing new accounts.• Trained Large Market Disability Consultants on the sales process and provided direction on how to respond to diverse customer inquiries and requests.• Monitored trends and anticipated future needs to maintain a competitive market edge.• Reported directly to VP of Claims and provided weekly updates on new business statistics, trends, staffing, and space needs.

Dover, New Hampshire

Directed a team of 14 Disability Claim Consultants who supported more than 80 new customer installations and more than 30 finalist presentations. Awarded over 60% of new business.• Skillfully selected team members to complete each RFP and deliver compelling presentations to prospective customers. Oversaw site visits and provided support in closing new accounts.• Trained Large Market Disability Consultants on the sales process and provided direction on how to respond to diverse customer inquiries and requests.• Monitored trends and anticipated future needs to maintain a competitive market edge.• Reported directly to VP of Claims and provided weekly updates on new business statistics, trends, staffing, and space needs.

Ba In Political Science

Bachelor'S Degree Political Science, Political Science And Government