Anna Simonenko Email & Phone Number

New Jersey, United States

Cape May Court House, New Jersey, United States

- Building and maintaining fantastic relationships with a portfolio of key clients;- Efficiently responding to incoming inquiries from all channels to include face-to-face, phone, email, and online chat;- Identifying user needs, providing training and support to ensure that clients are proficient in tool usage and fully benefiting from our services;- Swiftly addressing any client concerns, resolving issues in a timely and efficient manner with follow up where appropriate;- Conducting data entry, audits, reporting and compliance related to driver and fleet accounts;- Proactively developing client relationships to respond to their support needs;- Ensuring client retention through the development and maintenance of strong relationships with key decision makers and users within the organization;- Proactively conducting account reviews with clients on a regular basis, reviewing service needs and usage trends;- Providing the Product Management team with customer feedback on product issues and improvements needed;

Cape May Court House, New Jersey, United States

• Reporting to multiple Customer Success Managers. • Achieving customer needs, building relationships, and liaising between management, drivers, and internal stakeholders. • Ensuring client retention through the development and maintenance of strong relationships with key decision makers and users within the organization.• Addressing client concerns in a timely manner, with follow-up when appropriate.• Conducting data entry, audits, reporting, and compliance related to drivers and fleet accounts.• Proactively conducting account reviews with fleet customers on a regular basis, reviewing service needs and usage trends.• Providing Product Management team with customer feedback on product issues and improvements needed.• Using multi-lingual skills to support translation and client services, within and outside of the CS department.

Cape May, New Jersey, United States

Cape May, New Jersey, United States

- Supporting the Office Manager in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, updating calendars and organizing and planning promotional materials.- Implementing marketing plans that include print, broadcast and online content. Managing print contractors and other promotional vendors.- Creating engaging text, image and video content for social media. Developing an optimal posting schedule, considering web traffic and customer engagement metrics- Measuring web traffic and monitor SEO.- Designing company's website. - Setting up tracking systems for marketing campaigns and online activities.- Creating Print advertisements by using Adobe InDesign, Adobe Photoshop, Adobe Illustrator. - Photographing homes listed for sale to meet the online marketing and print needs of Realtors and their Brokerage firm.- Editing and manipulating photos for lighting, contrast, and watermarks using Adobe Photoshop and Adobe Lightroom.

Cape May, New Jersey, United States

Cape May, New Jersey

Kraków Area, Poland

- Managing sales in UAE and Saudi Arabia regions.- Representing the company during trade shows. - Meeting with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.- Developing and implementing new sales initiatives, strategies and programs to capture key demographics.

Kraków Area, Poland

- Direct contact with Hiring Managers or Recruiters.- Searching for candidates using innovative tools and methods.- Managing contract data.- Collecting contractor’s documents for a data base. - Direct communication and support of future contractors.

Bachelor'S Degree, International Business/Trade/Commerce

Master'S Degree, International Tourism

International Business