Responsibilities:• Serve as primary QA Tester for Trauma, Cardiac/STEMI, Stroke and Burn data collection solutions and State registries • Document Bugs, User Stories and Tasks in Azure DevOps• Uphold the national data collection standards for organizations within the US (NTDB/TQIP, ABA, CDC) as well as the standards for Bi-National data collection in Australia (Gold Coast)• Facilitate Hotfix and Root Cause Analysis retrospectives• Hold Group Testing sessions for new or high-risk work items• Provide updates to Lead Developer and Product Manager on the status of monthly iterations• Manually test Hospital, Trauma and EMS software solutions and product integrations• Work continuously with product team throughout software development life cycle to test and verify functionality, fixes and features • Monitor error logs for production sites • Run and observe patterns or failures in daily automated Tests (Selenium)• Build and maintain automated Tests using Functionize• Test and approve of all work items within a Sprint• Maintain product Regression suites in Testrails • Reduce the amount of hotfixes and iteration interruptions via thorough testing; reporting to product team early and often• Operate efficiently within a development engineering team under an Agile framework

Responsibilities:• Provide guidance on the use of software products for Emergency data systems to field providers and Site Administrators; products include data collection solutions for Fire, EMS and Trauma organizations and agencies • Assist clients through phone, email and Help desk cases (Tier 1 and Tier 2 escalation support) • Ensure the quality of all correspondence between Team members and clients while upholding the Company's standards of service • Educate and onboard new employees for multiple groups within the Client Services Department • Offer feedback, check ins, career enhancement and mentorship for Tier 1 and Tier 2 team members• Prioritize daily tasks and assignments of cases for the team while collecting data on performance trends over time• Solve complex issues through application troubleshooting, SQL database queries, quality assurance testing and proficient knowledge in good data collection practices • Participate in on-site client training and Conference presentations • Respond to after-hours, high priority and time-sensitive client needs

•Worked with diabetic children ages 8-15 (depending on group and year) • Led activities including canoeing, sailing, hiking, and crafts •Took groups of 6 to 12 campers on trail down the river for overnight camping experience• Taught the younger children about the care of diabetes and helped with treatments

• Maintain company Facebook Page and social media accounts• Update main website (www.marciamalzahn.com) with new event information and posts• Add Speaking engagements to Espeakers calendar• Manage MailChimp marketing and contact lists

Responsibilities:•Stock corrections and adjustments for both store/warehouse locations • Adding and categorizing all new items to our system • Managing Inventory sold online and in-store (two warehouse locations)• Executing all price increases and updates from over 40 vendors, as well as setting and maintaining sale prices.• Overseeing physical inventory counts and data entry• Administrative assistant to the president of the company • Extensive use with Excel and Sage Accpac programs. • Signage creation with all Adobe design programs (Illustrator, Photoshop, InDesign) for both store locations • Managing all social media for the company/ marketing•Website maintenance for artmaterialsonline.com, shoptheartstore.com and artsuppliesonline.com

Responsibilities:•Publicized three shows per year and was assistant to the head of the theater department and several different show directors • Manager of the box office for two shows per school year • Publicized three shows per school year through poster design, promotional videos, tabling and correspondence with local papers• In charge of creating three-dimensional advertisements, display cases, banners and digital ads • Exercised skills with all Adobe design programs (Illustrator, Photoshop, InDesign) • Supervisor of the House Manager and all ushers• Editor of the University's creative arts web pages and in charge of all social media for the Department.

Responsibilities:•Advertisement design•Social media assistant•Window display and design every season •Completed annual full-store inventories every January•Assistant to the President of the company