Anna Skała Email & Phone Number

Katowice, PL

Katowice, woj. Śląskie, Polska

- Dealing with incoming calls concerning travels - airline tickets (GDS tickets, LCC tickets), hotel bookings, travel insurances, car rentals on over 20 markets- Handling e-mails/chat- Worked on systems such as BMS, Sabre GDS, Amadeus GDS, NDC SPRK Lufthansa group, NDC BA, NDC OA, TripStack, Mail Piler, Pure Cloud, Ladesk and few more.- Delivering high.

London, England, United Kingdom

• Processed and run payroll for over 1000 employees.
• Overseeing management of 300 accounts for client’s having been assessed as needing assistance from Social Services.
• Managing Direct Payments and personal budgets received from local council.
• Dealing with the registering of service users who employ their own carers.
• Fostering key relationships with service users, carers, the local authority and the HMRC.
• Carrying out processing of payroll, providing on time… Show more

London, United Kingdom

• Delivered a first class support service to management team, dealing with some administration and covering responsibilities.
• Oversaw the visual merchandising and floor control for store.
• Aided the customer to understand products, providing an optimised customer experience whilst in store.
• Responsible for handling of all cash, ensuring sales targets were met.

London, United Kingdom

• Managed telephone and email enquiries from prospective tenants, arranging appointments and viewings.
• Registered tenants details and accompanied them to viewings.
• Conducted searches of properties in the area for prospective tenants and co-ordinating move-ins.

London, United Kingdom

• Worked in partnership with Assistant Store Manager to execute store operations.
• Oversaw the development of 15 employees, through the provision of effective training.
• Identified opportunities to increase sales and control costs within the business.
• Addressed and resolved customer complaints and issues, escalating if required to enesure satisfaction at all times..
• Facilitated training sessions within the local area.
• Providing regular feedback on… Show more

London, United Kingdom

• Oversaw the management of two different units, running day to day operations.
• Facilitated the recruitment and development of all new staff.
• In line with company training plan, ensured staff were trained in all selling incentives.
• Analysed profit and loss reports, taking actions to manage controllable costs.
• Provide regular observations of store through customer’s eyes, giving ongoing feedback to all team members.

Poland

• Dealt with confidential client information, preparing reports for case including risk involved in extending credit or lending money.
• Evaluated customer records, recommending payment plans based on earnings, savings data, payment history, and purchase activity.
• Completed loan applications, including credit analyses and summaries of loan requests, submitting to loan committees for approval.

Master'S Degree, Business Marketing And Management, A

Specialized in International Economic Relations.

A