Areas of expertise: Training Strategy, Learning Needs Analysis, Training Design and Development, Training delivery, Change Management, Communications.

Areas of expertise: Training Design and Development, Train-the-Trainer, Change Management and Communications.

Areas of expertise: Change Management, Change Impact Assessment, Communications, Training Development, Training Delivery.

Conducting virtual presentations and training sessions on a B2B e-commerce quoting and ordering platform developed by the Client. Troubleshooting sessions and guided order placement for the Partners. Analysis of technical problems and liaising between Partners and technical support teams. Training materials design: Power Point presentations and User guides. Process maps in Visio (to-be processes) and weekly status reports on the tool adoption metrics for the Client.

Analysis of lease agreements: extracting key information to be summarized in English in the lease database system for the Clients. Calculating costs and indexations in connection with the payments, checking the correctness of already abstracted agreements, invoice verification and tracking.

Customer Service Professional at Accenture in Turin, Italy, within an IT outsourcing project for a global Automotive company. Incident analysis and customer support for corporate users, dealers and suppliers on IT issues in different languages (English, French, Italian and Polish). I worked mainly with a system for spare parts' management (procurement, supply chain management, sales orders to dealers, financial processes). I analyzed IT related problems and queries, provided customer support, liaised with the IT team, translated technical texts.

Liaison Officer at TOROC (Organising Committee for the XX Olympic Winter Games – Torino 2006) during the Olympic Games in Turin. I was responsible for assisting commentators and unilateral World Broadcaster personnel at the International Broadcast Centre. I was also giving information at the Information Office and distributing bulletins to the Rights Holding Broadcasters according to needs.