Anna Skogh Email & Phone Number

Sweden

Mälardalen

Orebro, Sweden

Bolaget Rapp AB, bygger på professor Ulrica Nilssons forskning och är CE-märkt samt registrerat hos Läkemedelsverket som en medicinteknisk produkt. Recovery Assessment by Phone Points (RAPP) Ett team under ledning av professor Ulrica Nilsson har utvecklat ett IT-baserat system som gör det möjligt för vården att följa upp patienters återhämtning, både på individnivå och gruppnivå. Verktyget har använts i en klinisk studie baserad på 1000 patienter. Studiens första del, datainsamling genom att använda Rapp avslutades i juni 2016. Arbete pågår nu för att beräkna de hälsoekonomiska effekterna.Forskningen fortsätter löpande under ledning av professor Ulrica Nilsson. I dagsläget är fyra forskningsområden, med Rapp som verktyg, planerade. Forskningsresultaten kommer Rapp AB tillgodo.Forskningen bakom RAPP är initierad av ett behov inom vården – uppföljning av patienters återhämtning efter dagkirurgiska operationer. Det är viktigt för RAPP AB att forskningsresultatet förvaltas och används för att förbättra för vården.

As Head of Operations you work together with Country Manager Sweden and management team to ensure the company is driven forward in their business. Furthermore you are responsible for the daily operational management of the company and for the strategies are followed and implemented in the business. You are also responsible for staff, performance accountability and responsibility for development and quality assurance of the company's operational services.

My responsible is the Alarm Central including budget, staff (140 people) and operation. Business goals as well as manage and distribute work to meet these goals, develop the business to achieve maximum customer benefit by knowledgeable employees, the right organization and efficient processes. Define the processes, methods and procedures to ensure efficiency and quality. Responsible for laws and agreements are followed, ensure that staff have the right conditions, tools and information.

Contact Center Manager (CCM), My responsibility is to deliver high standard of service to our customers by making be most effective and efficient use of staff and technology resources. I’m using a range of measurements to monitor, analyze and plan improvements to always achieve good sustained performance. I’m also responsible for accurate predictable forecasting, and follow up via the data provided on a daily, weekly and monthly basis. I always have to be up-to-date of the day-to-day performance, work closely together with upper and lower management to create an open and healthy environment for everyone involve and ensure that we are on top and be “one step ahead”

CAM support the organization with profit and growth of the client account through client interaction and co-ordination of the service delivery and has an overall picture of the client business needs. This position involves the identification of client business opportunities and the undertaking of all activities related to the closure of these opportunities in conjunction with the relevant departments as required.The CAM is responsible for ensuring the effective delivery of all services to Client and ensuring that those services are continually improved in the interests of the Client. Acting as the single point of contact for Client, the CAM handles overall negotiations and strategic planning with Client as well as handling escalated issues from both sides.CAM ensuring the profitability is properly calculated prior to agreement and all costs (including capital investments) are accounted for, support development of agreements that incentivise client improvements in return for higher margins. Establish Client priorities for business improvement and technology implementation. Ensure that all plans and actions consider the commercial implication on both the clients / business to find solutions that always deliver long term win/win outcome. Support proper preparation for commercial negotiations in advance and ensure accuracy of information.

Responsible for profit and growth of the business area through employee performance management, service delivery and client interaction.Reporting directly to the Contact Center the primary objective is to achieve the set revenue target and Gross Profit Margin for the business unit with high employee and client satisfaction.Responsible for deliver accurate forecast, realistic budgets, ensure consistent financial follow-upBe in charge of Team Leader development and support, and define training needs, recruitment of Team Leader together with HR, ensure that employee satisfaction is high and attrition is low within the allocated production unit. Develop and maintain effective performance management and lead by example.

Responsible for a department with 60 employees, a client that consisted of both inbound and outbound telephony to business customers. Contracts, budgets o forecast, revenue, personnel issues.Projcet manager - project sale focus, project Nordic light (started sales in the Baltic states and Polen with selecetd partners in each country)

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