Maintained a highly organized office environment, streamlining operations to support productivity and effectiveworkflow across the team• Initiated and created a collaborative Google Sheets dashboard to monitor quality-related Key PerformanceIndicators (KPIs), facilitating data-driven decision-making processes and resulting in a 35% improvement in issueidentification• Acted as a liaison between departments, ensuring clear communication and collaboration, which facilitated thesuccessful completion of multiple initiatives

- Tested Web and Mobile (iOS, Android) applications- Tracked and reported issues with Jira- Developed, maintained and executed test cases using TestRail- Performed black-box, functional, UI, smoke and regression testing- Responsible for compatibility testing on a variety of platforms and devices- Participated in daily stand-ups and sprint planning

• Encouraged critical thinking and problem-solving, helping students approach and solve complex problems• Developed and used various teaching methods to make difficult concepts understandable and accessible• Created, assigned, and graded tests and homework, ensuring accuracy and fairness in evaluations