Anna Smith Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Leading all scheduling and logistics for the corporate recruitment team, with a focus on interviews.• Ensuring excellent candidate experience throughout the interview and hiring process.• Manages recruiting compliance regulations by passing audits, drafting offer letters, and initiating background investigations.

Ovens, Cork

• Technical Support Engineer, supporting VNX and Unity.• Late Shift Team Lead: EMEA Management representative when on late shift. Go to person between engineers and US management. Co-ordinate case assignments within the team when required.• Mentoring new hires; Work with new hires to get them up to speed on our product and processes. Available to answer any questions new hires may have.• Consistently upgrading my skill set and completing different certifications to add to my knowledge. • Received several rewards and recognition for a high level of customer service.• Developed strong case management skills by meeting organisational SLA’s, setting realistic customer expectations and delivering a high level of customer satisfaction.

Ovens, Cork

EMC Cork GSAP• Global Service Associate Program (GSAP) members have high technical and problem-solving capabilities, strong communication and customer relations skills. GSAP bootcamp provided the training, hands-on experience and technical career path to help to achieve our goals and prepare us for our new roles in EMC.Technical Support Engineer I for VNX• Applies advanced systems level technical expertise to resolve standard to complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. • Identifies and provides resolutions to a diverse range of complex technical problems. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. • Identifies, records and works with management to proactively revise current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

Cork

Bachelor of Business (Honours) in Information Systems. Business Information Systems involves a strong mix of business related and technology related topics allowing students to examine from a business perspective the use and management of information technology in a variety of business environments.This includes a knowledge of systems integration; management; marketing; accounting and management accounting; information communication technology strategy; computer applications; enterprise resource planning systems; legal studies; entrepreneurship; international business; project management; and systems analysis and development. The course is assessed by end of module examination and through a significant amount of continuous assessment and project work throughout the four years.

Cork Institute Of Technology

I was CIT Dance Soc Treasurer for 2 years during my time at CIT. I played an important role in the society as I was not only in charge of the Accounts but I was also in charge of the day to day running of the society and the planning of Dance Intervarsities in CIT in 2014.CIT held the Annual Dance Intervarsities in 2014. This is a country wide event for all colleges to take part in and to show off the talent that they have. A lot of hard work, planning and dedication went into the making of this event. CIT Dance Soc Committee were awarded 'Best Event 2014' at CIT Societies Awards. We were also put forward for the BICS National Awards in Belfast. I was awarded an 'Individual Award' for my contribution over 4 years to the Dance Society at the 2015 CIT Societies Awards.

Cork

Scoozis is a family friendly restaurant located in Cork City Centre. Scoozis are known for there friendly staff, delicious desserts and tasty food.I began working as a waitress in Scoozis in 2014. Scoozis is a very fast paced environment where waiters/waitresses are constantly on the go. Responsibilities include:• Waiting on tables and helping customers with any dietary requirements• Ensuring customers as satisfied with every aspect of the Scoozi experience • Preparing desserts for customers • Cleaning the restaurant at the end of each shift

Weekend Supervisor at Cafe Dunmar in Blackpool Shooping Centre. This Cafe was a fast paced environment and our goal was to give customers excellent service. Responsible for:- Serving customers- Completing employees wages- The Lodging of takings- Tilling up at the end of the day- Reordering stock to keep sufficient levels- Ensuring that cafe is up to HSE standards

Professional Diploma, Hr Management

Blending theory, case study analysis, and practical tasks, this course taught me the tools and skills to jump straight into a Human.

Bachelor Of Business (Honours) In Business Information Systems

Activities and Societies: Treasurer Of CIT Dance Society 2013-2015.Business Information Systems involves a strong mix of business related.

Leaving Certificate, Leaving Certificate