Anna Davies Email & Phone Number

A results driven professional, highly experienced in Operations Management, Change Management, Program Management and Management Consulting in both the private and public sectors. Expert in coaching and developing high performing teams across multiple disciplines with accomplished organisation and delegation skills. Passionate about aligning processes to deliver customer requirements with a focus on superb quality and controlled costs. An effective communicator with a professional and “real” approach to engaging people across the professional hierarchy. Leading with a consistent approach ensuring maximum employee engagement and motivation. Proficient at building enduring working relationships with staff, stakeholders, customers and suppliers at all levels to create clear lines of sight to overall objectives enabling expectations to be exceeded. • Leading large-scale business transformation programmes for high profile organisations throughout the UK.• A proven track record of creating and delivering solutions that result in operational excellence, cost reductions and greatly improved customer satisfaction.• Extensive operational and people leadership (over 450 multidisciplinary staff) of multisite operations.• Advanced strategic planning, delivering industry leading solutions across multiple sectors.• Significant Lean consulting experience in manufacturing, operational, transactional and financial processes and contact centres