Anna Snead Email & Phone Number

Chapel Hill, NC

• Operated OpenTable software to strategize seating arrangements for an average of 40 tables a shift by balancing reservations, walk-in customers, and large-party private events
• Managed communication with servers, kitchen staff, and management to optimize table turnover and enhance guest experience during high-volume periods
• Facilitated all phone and in person guest communication by answering general inquiries, analyzing restaurant availability to create new reservations, and completing take-out orders

Concord, North Carolina, United States

• Analyzed booking patterns of annual repeat guests to create a proposal, cost projection, and final presentation for a new loyalty program geared to improve customer retention and optimize revenue
• Leveraged software to set up new reservations and balance lodge availability with appropriate rate codes to increase company room revenue by over $5K
• Clarified billing statement concerns, issued invoices, and resolved general inquiries to accumulate over 250 hours of client-facing experience

Charlotte, North Carolina, United States

• Dedicated 100 hours to the set up and break down of event venues to accommodate parties ranging anywhere from 50-1K people in size
• Devoted 20 hours to attending styles of service, bartending, and warehouse preparation and sanitation training sessions to improve culinary knowledge and customer service skills
• Shadowed event managers and other service level roles to strengthen communication and teamwork with co-workers

Charlotte, North Carolina, United States

Bachelor'S Degree, Business Administration And Management, Finance Concentration

Business Major And Public Policy Minor

Education record

Activities and Societies: Varsity Tennis Team Captain, Interact Club Officer, Clothes for Change Club President, Myers Park National Honor.