Guest Services Intern
Concord, North Carolina, United States
- Analyzed booking patterns of annual repeat guests to create a proposal, cost projection, and final presentation for a new loyalty program geared to improve customer retention and optimize revenue
- Leveraged software to set up new reservations and balance lodge availability with appropriate rate codes to increase company room revenue by over $5K
- Clarified billing statement concerns, issued invoices, and resolved general inquiries to accumulate over 250 hours of client-facing experience