• Operated OpenTable software to strategize seating arrangements for an average of 40 tables a shift by balancing reservations, walk-in customers, and large-party private events• Managed communication with servers, kitchen staff, and management to optimize table turnover and enhance guest experience during high-volume periods• Facilitated all phone and in person guest communication by answering general inquiries, analyzing restaurant availability to create new reservations, and completing take-out orders

• Analyzed booking patterns of annual repeat guests to create a proposal, cost projection, and final presentation for a new loyalty program geared to improve customer retention and optimize revenue• Leveraged software to set up new reservations and balance lodge availability with appropriate rate codes to increase company room revenue by over $5K• Clarified billing statement concerns, issued invoices, and resolved general inquiries to accumulate over 250 hours of client-facing experience

• Dedicated 100 hours to the set up and break down of event venues to accommodate parties ranging anywhere from 50-1K people in size• Devoted 20 hours to attending styles of service, bartending, and warehouse preparation and sanitation training sessions to improve culinary knowledge and customer service skills• Shadowed event managers and other service level roles to strengthen communication and teamwork with co-workers