Main responsibilities: 1) experience of managing a part of CSD group. The 5 employees in a team;2) work with key and export clients and provide them support;3) produce KPI analysis reports;4) key user of outbound system.5) scheduling of shipments, process and follow up on orders;6) month closure reports for finance department;7) coach and organize necessary trainings for staff.8) creating strategy of development the group on short and long period;9) improving service for clients. Professional skills:1) work over 4 years in Western multinational company; 2) understanding warehouse,logistics processes, commercial contracts, INCOTERMS 2010;3) strong computer skills, advanced MS office user; 4) strong time management skills; 5) analytical skills; 6) ability to deliver results under multiple priorities & deadline pressure; 7) positive attitude towards continues improvement; 8) ability to quickly learn & adapt best practices into own work & engage colleagues;9) knowledge of JDE system. Achievements:1) certificate in the nomination "Customer focus" for right planning can help our clients avoid shutdown;2) successful participation in system up-date project, leading one part of project.3) active participant in Cargill volunteer programme;

Main tasks:Responsible for correct, efficient and timely processing of orders in JDE from start to end.Responsible for the correct, efficient and timely processing of all incoming service complaints Providing timely information to customers concerning delivery times and conditions.Informing customers of delivery constraints and agree upon corrective actions.Processing return shipmentsProcessing debit/credit notesCommunication and coordinationBuild up strong customer relationship on a daily basisOptimization of customer related complaint issuesOther tasks/projects according to manager’s request