•Identified opportunities for expanding or optimizing social media campaigns using primary data and trends. Took ownership of reporting findings to senior management.•Defined target markets, KPIs, and other campaign controls to ensure all social media platforms performed according to team goals and measurement plans.•Managed monthly social media content calendar, including publishing and creation of organic posts and sponsored ads.•Collaborated with a team of 10 interns to develop ideas and logistics of how to market on various platforms including Instagram, TikTok, Spotify, and Google Ads. Completed the Google Ads Certification to be a greater asset to the team.•Increased follower growth on Instagram by over 30%.

• Demonstrated excellent customer service expertise while in a high-volume, fast-paced environment by staying attentive towards all guests while ensuring a smooth operation of the restaurant and staff.• Displayed a mastery of the point-of-service (POS) machine for taking orders and managing reservations.• Responded to all guest concerns/complaints and resolved all errors or complaints while maintaining a positive attitude.• Ensured the completion of proper sanitizing procedures for all tables, chairs, and other frequently used objects in the restaurant.

•Greeted over 200 guests daily and escorted them to their tables while effectively communicating wait times.• Successfully trained new hosts to ensure customer satisfaction.•Organized and scheduled all dining, private dining, and special event reservations by successfully understanding all guest needs.•Created a personal dining experience by presenting menus, offering information on specials, and answering all questions efficiently. •Assisted the Special Event Coordinator with planning and set up.