Anna Solis Email & Phone Number

San Francisco Bay Area

Oakland, California, United States

Ensured reservations systems matched between Group Housing and the Front Desk • Coordinated the personnel, travel arrangements, and rates for VIPs and large events up to 1500 rooms • Facilitated communication between external and internal contacts for staffing and reservation lists

• Supported and optimized calendars for the Director of Sales and Marketing and Group Sales Director with a total team of 8; led onboarding process of new Sales Managers• Maintained, updated and provided departmental financial and production reports• Fielded calls, balance budgets, and led internal and external communications • Managed 3 sales coordinators and provided support and backup • Liaison to social media influencers and VIP guests, booking travel arrangements and reservations• Researched likes/dislikes of VIP guests for personalized welcome gift baskets• Maintained inventory control of office equipment, supplies and appropriate gift items

• Ensured reservations systems matched between Group Housing and the Front Desk • Coordinated the personnel, travel arrangements, and rates for VIPs and large events up to 1500 rooms • Produced the Hotel 2 Week Forecast for upper management for staffing resources• Facilitated communication between external and internal contacts for staffing and reservation lists• Multi-time recipient of Gold Key/Gold Lock Recognition Program by delivering outstanding customer service• Led the onboarding of a second hotel serviced by Group Housing overseeing reservations, manager trainings, and staff forecasting• Ensured accuracy of all final room related totals for commission payments and group billings• Recipient of Spirit to Serve Award