Anna Solis Email and Phone Number
I'm an adaptable and results-focused Customer Service Professional and an expert in coordinating relationships, workload, and priorities to support key stakeholders and the bigger picture. On the team, I'm known to go above and beyond while keeping one step ahead and communicating in a way so that everyone can understand. Above all, I'm dedicated to identifying solutions, providing recommendations, and maintaining outstanding customer service so office workflow runs efficiently and smoothly.email: solis.anna@comcast.netSpecialties:Microsoft Office Suite Payroll Answering PhonesCustomer Satisfaction Goals Problem Resolution Project & Time Management Customer Inquiries Expense & Financial Reports Positive Customer ExperienceGoogle Suite Gathering Feedback Proactive Solutions Scheduling MeetingsOrdering SuppliesTravel ArrangementsOnboarding Employees
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Administrative AssistantHilton Hotels & Resorts Jul 2022 - PresentSan Francisco Bay Area
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Group Housing CoordinatorMarriott International Aug 2021 - Aug 2022Oakland, California, United StatesEnsured reservations systems matched between Group Housing and the Front Desk • Coordinated the personnel, travel arrangements, and rates for VIPs and large events up to 1500 rooms • Facilitated communication between external and internal contacts for staffing and reservation lists -
Executive AssistantMarriott International May 2019 - Oct 2020• Supported and optimized calendars for the Director of Sales and Marketing and Group Sales Director with a total team of 8; led onboarding process of new Sales Managers• Maintained, updated and provided departmental financial and production reports• Fielded calls, balance budgets, and led internal and external communications • Managed 3 sales coordinators and provided support and backup • Liaison to social media influencers and VIP guests, booking travel arrangements and reservations• Researched likes/dislikes of VIP guests for personalized welcome gift baskets• Maintained inventory control of office equipment, supplies and appropriate gift items
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Group Housing CoordinatorMarriott International Jul 2004 - May 2019• Ensured reservations systems matched between Group Housing and the Front Desk • Coordinated the personnel, travel arrangements, and rates for VIPs and large events up to 1500 rooms • Produced the Hotel 2 Week Forecast for upper management for staffing resources• Facilitated communication between external and internal contacts for staffing and reservation lists• Multi-time recipient of Gold Key/Gold Lock Recognition Program by delivering outstanding customer service• Led the onboarding of a second hotel serviced by Group Housing overseeing reservations, manager trainings, and staff forecasting• Ensured accuracy of all final room related totals for commission payments and group billings• Recipient of Spirit to Serve Award
Anna Solis Skills
Frequently Asked Questions about Anna Solis
What company does Anna Solis work for?
Anna Solis works for Hilton Hotels & Resorts
What is Anna Solis's role at the current company?
Anna Solis's current role is Administrative Assistant San Francisco Hilton.
What skills is Anna Solis known for?
Anna Solis has skills like Customer Experience, Office Equipment, Team Building, Social Media, Meeting Scheduling, Google Suite, Event Planning, Customer Satisfaction, Office Administration, Balancing Budgets, Microsoft Office, Microsoft Word.
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