Anna Somma Email & Phone Number

Firenze, Toscana, Italia

• Negotiating and contracting a portfolio of clients with exclusive group rates, conditions and inventory.• Constant monitoring of competitiveness of negotiated and contracted rates and meeting contracting deadlines;• Building and maintaining relationships with hotels and accommodation providers; prospecting for new partnerships and business;• Being the industry leading hotel expert of assigned region with deep knowledge and understanding of markets;• Demonstrating effective knowledge of low and high seasons of assigned markets in order to meet and create demand and target expansive growth;• Developing and ensuring good relations with colleagues, sales leaders worldwide and management;• Providing feedback and identifying any new ideas or problems in assigned markets;• Monitoring usage of contracted allocations;• Ensuring fair/event files are kept up-to-date and representing G2 Travel at trade shows and other events;• Working closely with counterparts in hotel reservations team and assist in placing volume (series) business, MICE and VIP groups;• Submitting monthly reports and other necessary reports as required by the Head of Destination Management;• Assisting the accounts department with any purchase order queries;• Adhering and submitting all monthly expenses based on budgets and reporting guidelines as set by the direct manager;• Training and providing negotiation guidance to new comers.

Parigi, Ile-De-France, Francia

• Negotiating and contracting a portfolio of clients with exclusive group rates, conditions and inventory.• Constant monitoring of competitiveness of negotiated and contracted rates and meeting contracting deadlines;• Building and maintaining relationships with hotels and accommodation providers; prospecting for new partnerships and business;• Being the industry leading hotel expert of assigned region with deep knowledge and understanding of markets;• Demonstrating effective knowledge of low and high seasons of assigned markets in order to meet and create demand and target expansive growth;• Developing and ensuring good relations with colleagues, sales leaders worldwide and management;• Providing feedback and identifying any new ideas or problems in assigned markets;• Monitoring usage of contracted allocations;• Ensuring fair/event files are kept up-to-date and representing G2 Travel at trade shows and other events;• Working closely with counterparts in hotel reservations team and assist in placing volume (series) business, MICE and VIP groups;• Submitting monthly reports and other necessary reports as required by the Head of Destination Management;• Assisting the accounts department with any purchase order queries;• Adhering and submitting all monthly expenses based on budgets and reporting guidelines as set by the direct manager;• Training and providing negotiation guidance to new comers.

Marne-La-Vallée, Île-De-France, France

Money recovery, billing follow up, billing process, closing of monthly account, payment control

•Proactively creating sales opportunities with existing customers to maximise revenue and increase turnover.•Managing annual contracts FIT and GIT.•Supporting customers with back-office activities and outstanding customer service.•Receiving orders and reservations by phone and email and related follow up on execution.•Analysing market data to help revenue manager with pricing and contract rates.•Generating forecast reports on sales and inventory.• Handling the hotel reservations by phone, email or fax, in accordance to the procedures of Vienna House Hotels • Revenue manager assistant (generating forecasting reports and daily pick up, upselling, real time inventory) • Following-up customer satisfaction / handling customer complaints by phone, reporting them to the supervisor or Guest Relations Department; • Selling add-on hotel services, such upgraded accommodations and packages • Providing support to customers who have already booked the room by confirming, changing or cancelling reservations; • FIT (tour operators and wholesalers) and OTA’s management (extranets, channel manager) • Reporting to the manger on daily basis for the product sales and accommodations situation. • Coordinating with hotels and internal departments to solve accounts queries and other discrepancies;

Marne-La-Vallée

• Welcome desk; • Booking and claims management;• Upselling; • Information point;• Provide upscale guest service experiences for clients throughout their stay; • Ensure clients are properly greeted upon their arrival;• Actively listen to and resolve complaints;• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns; • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures;• Recommend local tourist spots, including places to dine, shop and sight-see;

Marne-La-Vallée

• Maintaining updated knowledge of company products and services in order to improve customer loyalty;• Guest services; • Package bookings; • Upselling; • Guest relations; • Providing information and instructions about relevant products and services; • Making product and service suggestions to meet the customer’s specific needs; • Answering customer questions and providing information to resolve any issues; • Obtaining necessary information from customers to adequately follow up; • Attending all required customer service-related meetings; • Negotiation skills

Rome Area, Italy

• Translations; • Conference interpreter; • Participating to meetings in FAO, WFP, UNESCO; • Press review

Bari Area, Italy

Interpreter and press review

Intercultural Mediator For International Cooperation (43/S), Foreign Languages And Litterature, 110/110

Master

Erasmus Project

Foreign Langauges And Cultures, 108/110

Licence Bac+5