Anna Spanos Email & Phone Number

Padstow

Responsible for the leadership of the Contact Center – Automotive, responsible for delivering against the business unit’s strategic plan. Working closely with the broader Customer Solutions Senior Leadership team to ensure we are aligned and achieve our People, Customer and Business objectives. Working across various areas and teams within the organisation and representing O’Brien in Key Account forums.Appreciating that the competitive environment keeps changing, having a relentless focus on continuous improvement to ensure that sales and cost budgets are achieved and exceeded.

Padstow

Responsible for leading and developing my team to deliver exceptional results. Identifying and delivering against additional business growth opportunities, continuous improvement, and business innovation round out the role. I was responsible for the support, design and delivery of strategic plans for both the Customer Solutions Centre and the broader business. Championing and delivering against defined objectives, as well as daily leadership and management of O’Brien® Consumer Sales.

Padstow

Ensured my team delivered world class customer service through incomparable conversations, ensuring our Customer journey reflected our ‘experts making it easy’ ambition. Coached, support, motivate and managed my team, to ensure both individual and team KPI’s were met. Also accountable for creating an engaged workforce and ensuring that the values of O’Brien® are demonstrated in day to day business activities. Implemented strategic and tactical initiatives that supported sales growth, efficiency, and customer delight to result in profitable growth for O’Brien®.

Padstow

Cert 4 - Frontline Management

Education record