Anna Spasova Email & Phone Number

Netherlands

Netherlands

- Monitoring and supporting daily operation of the products and information flow to all European and global distributors and company affiliates- Functioning as the main intermediary resolving all questions and issues that may arise along the entire supply chain, assisting both ends and all points in between (e.g. Yamaha's market, Servide, Logistics, Purchasing and Inventory, etc)- Building sustainable B2B relationships through open and interactive communication and rapport… Show more - Monitoring and supporting daily operation of the products and information flow to all European and global distributors and company affiliates- Functioning as the main intermediary resolving all questions and issues that may arise along the entire supply chain, assisting both ends and all points in between (e.g. Yamaha's market, Servide, Logistics, Purchasing and Inventory, etc)- Building sustainable B2B relationships through open and interactive communication and rapport building- Utilize an in-depth internal indexing system and troubleshooting skills to identify customer needs and allocate appropriate solutions based on specified engineering standards- Administering Atlassian, Jira streamlining the ticketing system for smoother communication between stakeholders. Show less

Utrecht, Netherlands

-Managed the implementation and configuration of Salesforce across multiple teams to improve customer service and sales workflows.-Developed Salesforce CPQ (Configure, Price, Quote) solutions, significantly enhancing the accuracy and efficiency of sales quotations.- Provided in-depth training to Salesforce users, ensuring best practices were followed and aligning the platform’s functionality with business goals.-Regularly analyzed sales data to inform leadership of campaign… Show more -Managed the implementation and configuration of Salesforce across multiple teams to improve customer service and sales workflows.-Developed Salesforce CPQ (Configure, Price, Quote) solutions, significantly enhancing the accuracy and efficiency of sales quotations.- Provided in-depth training to Salesforce users, ensuring best practices were followed and aligning the platform’s functionality with business goals.-Regularly analyzed sales data to inform leadership of campaign success and identify potential areas for growth.-Led the implementation of an ERP system, mapping operational workflows and automating processes to improve resource allocation and inventory management Show less

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

- Open and maintain customer accounts by recording account information- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide… Show more - Open and maintain customer accounts by recording account information- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools Show less

- Led the development of MusicMediaPack, a music broker service fulfilling orders for physical media and merchandise for music releases.- Conducted internal research and market analysis, developed concepts, created content, and engaged with product suppliers.- Managed sales, tracked orders, and implemented marketing campaigns.- Provided strategic business development recommendations to assist DeepGrooves' entry into the digital music distribution market.

Utrecht Area, Netherlands

Amsterdam Area, Netherlands

Tasks overview: - Game mastering and customer service; - Customer care and communications; - Maintain the best quality of the company's service and image; - Daily routines of the office; - Marketing and Social media management & development; - Track promotions and stimulate the rest of the team to collaborate; - Maintain and search for new collaboration agreements and partnerships

Barcelona Area, Spain

- Collaborated on the editing and layout design of online magazines, working closely with image, video, and written content.- Managed social media channels, creating engaging content for platforms such as Instagram and LinkedIn, increasing community engagement by 15%.- Developed email marketing campaigns targeted at British Columbia, employing CRM tools to track and nurture sales leads through the funnel.- Assisted in maintaining the company’s CRM database and supported… Show more - Collaborated on the editing and layout design of online magazines, working closely with image, video, and written content.- Managed social media channels, creating engaging content for platforms such as Instagram and LinkedIn, increasing community engagement by 15%.- Developed email marketing campaigns targeted at British Columbia, employing CRM tools to track and nurture sales leads through the funnel.- Assisted in maintaining the company’s CRM database and supported sales operations by refining lead generation strategies Show less

The Hague Area, Netherlands

Working in collaboration with The Volvo Ocean Race(VOR), the company A Bunch Of Choices based the project I worked for according to their new partner's needs. Taking the role of a Marketing and Event Coordinator, I worked in a group assigned to create four recruitment events targeted at people with the distance to the employment market and develop a project plan for a campaign enthusing primary schools in the area of The Hague to take part in a VOR environmental awareness project.

Bachelor Of Arts - Ba, Arts, Entertainment, And Media Management

Architecture And Engineering

Music Industry, Business, Management, Marketing, And Related Support Services

Activities and Societies: An online course led by music industry professionals teaching at New York University. The course included all.