Management• Oversee and assist case managers in effective claim handling • Organize company training • Participate in special projects for office restructuring • Support team members via open lines of regular communication and per individual needs• Facilitate effective communication between injured clients and various third parties • Collaborate with experts to establish key facts and evidential basis for claims • Aid clients in meeting all needs that may arise due to an accident Negotiations• Review case files for finalizing prior to Settlement negotiations phase• Write Settlement Brochures issued to insurance companies to initiate settlement procedures• Communicate with insurance adjusters, supervisors, attorneys, and legal staff for personal injury matters, i.e. liability, treatment, negotiations, etc. • Negotiate directly with insurance adjusters to reach settlement agreementLitigation• Identify relevant case files suitable for litigation according to fair compensation, ongoing injury investigation not ready to be subject for settlement, or which require heightened expert involvement and determination, as a matter of client's best interest for claim resolution • Prepare files via in-depth review, medical summary, and organization for litigation phase • Draft pleadings, discovery, and other relevant litigation documentation • Maintain fluid communication amongst several invested parties • Educate client in complex and unfamiliar territory to keep open lines of discussion and assurance during prolonged litigation processes

Project Management• Manage various short and long term corporate communication projects from kickoff to finalization • Facilitate sharing of key information between pertinent parties • Maintain scope by adhering to deadlines and budget • Handle billing reports and staff scheduling on a weekly basis • Support team members via open lines of regular communication • Ascertain needs of individual team members to meet them at their level • Organize and maintain different methods of informational systems to closely monitor simultaneous projects• Implement creative tracking methods as necessary for unique project requirements• Act as liaison with upper management to maintain company standards, preserve stakeholders' interests, and complete full network of support to meet both client and employee needsWriter• Write for projects including alt text, marketing, newsletters, blogs, web copy, training, and eLearning• Edit copy for team members from project leader position • Utilize writing knowledge to ensure quality of deliverables to clients • Provide research to assist team members with writing projects • Engage in creative brainstorming to assist in design and development of projects

Grantwriting• Wrote grants, full-scale proposals, and progress reports for nonprofit serving small businesses• Improved development and fundraising efforts by creating milestones that lead to successive goals• Conducted extensive research for a proposal database regulated by deadlinesProject Management• Cultivated relationships with donors by leading team efforts for media campaigns and community outreach• Honored stakeholders’ interests by communicating changes and encouraging partnership action to achieve desired goals• Upheld quality of service and mission statement by identifying weaknesses in the organization and improving systems• Identified growth potential through careful data tracking and program evaluation

Project Management• Managed over 300 personal injury client files for Mass Torts• Oversaw the full length of a legal case from input to lien resolution • Utilized federal court database, including management of CMOs, PTOs, and filing in Pacer• Coordinated travel arrangements for group attending settlement conference• Managed clients in essential healthcare practices that directly impacted their legal case• Organized new systems, provided guidance and training for new team members• Assisted in restructuring systems, implemented new guidelines to mitigate risk during rapid growth of the department• Developed and maintained positive relationships through attentive care, careful case management, attention to detail, and consistencyCommunication• Maintained excellent communication among multiple parties in a fast-paced environment• Handled time-sensitive materials that impact a client's financial and emotional well-being • Regulated correspondence internally for members of the company, as well as for parties exchanging sensitive information impacting litigation • Acted as main point of contact and liaison for vulnerable clients in personal injury products liability lawsuits, for medical experts during information transfer and editing phase of expert report acquisition, and for third parties handling settlement Writing• Drafted and edited correspondence for clients, other legal counsel, third parties, and professional experts• Edited pleadings, motions, expert reports, complaints, plaintiff profile sheets, and other necessary legal documents required in litigation practice• Wrote internal training documents for specialized Mass Torts department of litigation• Wrote documents for case familiarity for internal company use• Exercised expediency in gaining relevant medical knowledge including case-specific medical terminology as necessary to handle personal injury clients

Grant writing • Lead grant writer for various arts, education, and community based nonprofits• Wrote ROI, standard proposals, and assisted in full-scale proposals• Acted on behalf of each group and conveyed their mission and passion behind a causeLeadership• Led team in conducting research to vet foundations; cultivated relationships with donors and bolstered the nonprofit reputation in the community• Contacted foundations and participated in meetings with top leaders in the community and major or potential clients• Organized system processes using grant tracking data, adhered to deadlines, and satisfied donor requirements• Oversaw successful compilation and delivery of grant and fundraising materials

Customer Service• Interfaced with customers in a fast-paced drive through coffee shop• Worked under high speed pressure to provide customer service via coffee beverages and food items• Interacted with repeat customers daily and ensured a standard of quality that met expectationsManagement and Teamwork• Handled money and operations to manage and maintain coffee shop independently at times, as well as worked cohesively within a team

• Assisted in research of literature and material to be aired on local radio show• Worked to help provide copy for the producer• Assisted in some minor production elements as requested for accompanying video element of the show

• Learned about the importance of promoting U.S. foreign relations as conducted through citizen diplomacy • Gained experience with a nonprofit regulated by the U.S. Dept of State • Worked as a program associate and assisted with office tasks such as drafting and sending programs (schedule of events), communication between hosting parties and international visiting guests, and coordination for special events