Anna Steffen Email & Phone Number

Over The Rhine, Ohio

-Opened Frameri’s brick and mortar location in November 2015-Assisted in day to day business operations -Contributed to maintaining a consistant Net Promoter score of 95 at the retail location-Managed customer service at the brick and mortar location along with our ecommerce base-Assisted new and existing customers with choosing frames and lenses that best fit their needs -Developed ideas and assisted in coordinating more than 30 events in 2016 to create brand awareness and sales-Acquire new customers and grow relationships with returning customers

-Oversee day to day operations in order fulfillment -Operate our shopify website platform and the applications within the site -Travel to markets for seasonal buying -Manage all customer service through answering the phone and responding to emails in a timely manner-Oversee bookkeeping and create budgets for buying -Coordinate photoshoots and the budgeting what is needed for shoots -Operate and maintain the company website with up-to-date product specifications, design updates, and availability-Target different customer bases through social media involving Instagram, Snapchat, and Twitter and email marketing campaigns through mailchimp

Cincinnati, Ohio Area

Northern Kentucky