Identify and collaborate with partners to build scalable processes, identify sales and product improvements.Manage multiple projects to establish business fundamentals and build brand awareness.Significantly reduced time to onboard new leads, qualification and proposal processes.Incorporated reporting to track leads and lead time through implementation of MS365 compatible CRM software.

Drove, hiked, rafted, kayaked, fly-fished and solo camped over 15,000 miles.Documented observations of access, impact of tourism, conservation, and policy through 200+ Instagram posts while traveling across public lands, parks, reserves, and World Heritage Sites throughout 22 states, 2 Canadian provinces and Cambodia.

Managed all facets of sales operations, and Client Services team. Absorbed a 33% increase in sales call volume, improved customer experience with a 32% reduction of lost/abandoned calls, and 15% growth in new approved merchant applications, and a 25% increase in new sales agent contracts.Streamlined team workflows to reduce average resolution time from 72 to 24 hours.Implemented KPI reports across North America, in conjunction with UK and Mexico operations.Negotiated significant cost savings for multiple year contracts for integrated software solutions, including savings of 40% on DocuSign and 75% on Kayako Cloud.Oversaw employee acquisition and onboarding with a 46% increase in new hires, and managed all facets of training, with a result of 83% staff retention, a 65% improvement.

Strategically planned with the Board of Directors, public relations, membership, value added-services, and community involvement.Managed all facets of employees and volunteers including on-boarding, training, schedules, payroll, fundraising, and community events.Grew membership by 3%, and retained 99%, during a leadership transition.

Operations: New and existing business strategy and development, client relations, planning, execution, team building, program development, and discovery of new funding resources.Communications: Public relations, content, editing, proofing, technical writing, social media strategy and audience development, branding, storytelling, media relations.Clients Over the Years:Remotes Unlimited, Bruce Gillis, CEOStafford, TX Project management for a small company facing rapid expansion including data research, procurement, technical documents, client retention and new sales.Mountainscape Maps, Aaron Davis, Cartographer Whitefish, MTMarket research, B2B and direct sales opportunities, web site content and design, for national parks and public lands mapping company with future expansion to apps and increased mapping services.Hero of the House, Jessica Parker, Founder Whitefish, MT 2015Communications and business strategy for start-up company with multiple programs including: product sales, virtual community with online forum and training videos, and hands on training and events.Assist founder with networking potential advisory board members, funding resources, business development, social media strategy, public relations, and market research.Love for Herbs, Karen Stene, Owner Bozeman, MT Social media strategy, web-site content, and client outreach for lifestyle blog, Twitter, and Constant Contact accounts. Streamlined brand and message through content management for a 350,000 member audience.

Responsible for marketing support, budgets, status reporting, AVE, web content, social media campaigns, and press releases. Coordination of press trips, liaised with PR director, journalists, media outlets, and assisted with Super Host training.Managed all facets of payroll, contract costs and revenues.

Significantly expanded services for domestic violence and sexual assault survivors.Increased length of stay, implemented a 3-tiered system of support and care, and integrated community resources to provide job training and independent living.Increased recruitment, education, and training of volunteers by 60% in support of the 24-hour crisis line, plant operations, administrative support, and fundraising.Improved crisis line and shelter volunteer retention by 25%.

Managed payroll process for approximately 280 employees, and maintained state and federal employment withholding records.Managed files on teachers and public employees retirement funds.Managed event contracts including pricing, scheduling, and coordinated with maintenance personnel.

Turned non-operating status to fully operating status, year 1.Implemented budget reserves for 3-year track revitalization.Advised Board of Directors about state and federal employment law, participated in hiring, managed payroll, retirement program, and staff union contracts.Managed local county/state election with Flathead County elections department and BOD elections.Managed communications through monthly newsletter design, content and editing, and press releases to local media.Updated annual taxpayer newsletter database with 800 contacts and increased effectiveness by 20%Managed records and reported on grants and federal monies.Interviewed all incoming staff (teaching and hourly) in coordination with hiring committee.Direct training, management and evaluation of the Administrative Assistant and janitorial staff.Coordinated all volunteers including reading assistants, hot lunch, field trips and elections.

Reviewed RFPs and contracts for technical specificity in design and content for all manuals and training materials.Wrote, created, and designed all training programs to site and contract specifications.Managed Technical Writing team.Programmed software to integrate into APC panels and worked closely with field technicians and engineers to resolve any system or environment problems.Analyzed system and generated reports for engineers and CEO review.Certified testing for management, government officials, Homeland Security, and law enforcement to ensure contract compliance.Provided exceptional point of contact for law enforcement, commercial clients, and top-ranking military clients.