Anna Stepanenko Email & Phone Number

- Managing Customer Care Team (hiring, training, setting, QC, team building, etc.)- Department planning and product development;- Manage, set goals, lead and motivate teams;- Constant monitoring and management of ticket databases to ensure quality and productivity are meeting project KPIs and SLAs;- Provide reports to the Project Manager.

- Preparation of technical requirements for system enhancements, active work with other departments;- Creation of templates (canned responses), guidelines and instructions both for internal and external use;- Communicating with the players, solving their issues.

- Plan, build and implement community management tactics to align with wider marketing campaigns;- Develop and create all social media content, calendars and posting with online communities- Setting technical specifications for artists and video makers;- Preparation and placement of text and graphic content in the social media;- Writing an FAQ for the game;- Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, retention, positive… Show more - Plan, build and implement community management tactics to align with wider marketing campaigns;- Develop and create all social media content, calendars and posting with online communities- Setting technical specifications for artists and video makers;- Preparation and placement of text and graphic content in the social media;- Writing an FAQ for the game;- Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, retention, positive sentiments).- Communication with players and creating a positive atmosphere in the community;- Assistance in solving emerging problems for users;- Monitor and report on feedback, channel health and trends; Show less

Kramatorsk, Ukraine

- confident knowledge of Ukrainian, Russian and English languages;- development and implementation of a content plan for social networks;- setting technical specifications for artists and video makers;- team coordination;- preparation and placement of text and graphic content;- writing an FAQ for the game;- communication with players;- assistance in solving emerging problems for users;- collection and systematization of comments and suggestions (advice, opinions,… Show more - confident knowledge of Ukrainian, Russian and English languages;- development and implementation of a content plan for social networks;- setting technical specifications for artists and video makers;- team coordination;- preparation and placement of text and graphic content;- writing an FAQ for the game;- communication with players;- assistance in solving emerging problems for users;- collection and systematization of comments and suggestions (advice, opinions, feedback from players, etc.); Show less