Anna Stepanova Email & Phone Number

Wrocław, Dolnośląskie, Poland

• Greeting passengers as they board and disembark the plane• Showing passengers to their seats and providing special attention to certain categories of pax (such as disabled etc.) • Serving meals and refreshments • Checking the condition and provision of emergency equipment and information for passengers • Demonstrating emergency equipment and safety procedures • Administering First Aid • Dealing with emergencies • Selling duty-free commercial goods and pursing sales targets• Producing written flight reports

Kyiv, Kyiv City, Ukraine

• Working with an expat - communication only in English • Organizing and planning supervisor’s workday • Keeping all personal and work meetings in Totoist / Asana programs • Providing administrative support to management team • Keeping a database of contact info and histories of all key people; reminders of all birthdays and holidays • Coordinate external and internal activities with the participation of the head: interviews, conference etc • Performing director’s work-related errands • Organizing any tourist trips anywhere in the world: charter flights, tickets, visa support, transport services, security, airport escort, yacht chartering, preparing individual itineraries for trips anywhere in the world - 24/7 • Organizing teambuilding • Controlling supervisor’s incoming emails and calls and correct communication of information: briefly, clearly and to the point • Keeping financial reports on personal expenses • Receiving and forwarding incoming calls, office management, handling administrative and maintenance matters • Organizing enrollments in international colleges (children): full documentary support, accompaniment abroad • Personal errands: making purchases, picking up, bringing over, organizing, arranging meals, etc • Gathering, preparing and analyzing information online • Perform any other task as requested • Organizing all office-work including all technical tasks • Checking up on all departments with what they should be provided

Kyiv City, Ukraine

• Answer and direct all incoming phone calls, record messages • Provide administrative support for management, including workday planning • Coordinate external and internal activities with the participation of the head: interviews, conference • Arranging travel, visas, and accommodation for business trips • Perform personal assignments • Provide documentary and informational support to the activities of the CEO • Other administrative duties and assistance as needed: • providing administrative support to management team • working with local vendors • communicating with job candidates and company contractors • facilitating meetings. • Translate minor project related documents from English to Ukrainian and/or Russian language and vice-versa as assigned • Maintain, develop and file documents and recorded data in appropriate databases, spreadsheets and all data-related files • Provide support to the Operations Department, Mission Support Department, Political, Analysis and Coordination Department and Planning, Reporting and Evaluation Department on the administration process of projects • Perform any other task as requested by his Line Manager

Kiev, Ukraine

• Organizing and planning supervisor’s workday: appointments, organizing and canceling meetings and conferences • Receiving and forwarding incoming calls, office management, handling administrative and maintenance matters • Controlling supervisor’s incoming emails and calls and correct communication of information: briefly, clearly and to the point • Attending all meetings, official and unofficial events, keeping notes, following up and controlling accomplishment of tasks • Keeping financial reports on personal expenses • Personal errands: making purchases, picking up, bringing over, organizing, arranging meals, etc. • Analyzing interesting information for supervisor: books, concerts, performances, news, events… • Keeping a database of contact info and histories of all key people; reminders of all birthdays and holidays • Managerial skills of the office’s administrative personnel • Organizing teambuilding • Personal VIP tourism • Booking hotels worldwide; signing contracts with partners • Organizing any tourist trips anywhere in the world: charter flights, tickets, visa support, transport services, security, airport escort, yacht chartering, preparing individual itineraries for trips anywhere in the world - 24/7 • Organizing enrollments in international colleges (children): full documentary support, accompaniment abroad • Organizing business trips and group tours • Working with international tourism fairs

2. «Городской Коммерческий Банк»Киев — Услуги для бизнеса ПАО «Городской Коммерческий Банк» БЦ «Парус» ООО «Королевский Ключ», консьерж – сервис (Менеджер по-туризму - запись в трудовой книжке) (Помощник VIP-руководителей; работа на VIP-зоне; • - Переводы документации, акты, договора; • - Входящая \ исходящая корреспонденция.• - Деловая переписка на английском языке;• - Бронирование гостиниц по всему миру, покупка авиабилетов; визовая поддержка. • - Подбор оптимального и быстрого маршрута для клиента чтобы добраться в любую точку мира. А также организация трансфера.• - Организация групповых туров, а также командировок. • - Изучение туристических направлений (в плане отдыха). Организация мероприятий заграницей.• - Личные поручения клиентов.• - Контролирование задач и заданий. Работа в multi-режиме.• - Сбор и обработка информации • - Работа в стрессовых ситуациях. • - Банковские транзакции связаны с оплатой – 1С бухгалтерия, владение клиент – банком. Выставление счетов, введение отчетности и т.п)