- Oversaw Regional Operations: Directed daily operations of the North American regional office, demonstrating leadership in operational management and strategic planning.- Strategic Cross-Functional Coordination: Spearheaded collaborations with key departments including marketing, product development, and finance, ensuring cohesive project execution that enhanced product offerings and boosted customer engagement.- Customer Support Operations: Guided the customer support team in delivering top-tier technicalassistance and resolving complex issues across multiple platforms, emphasizing customer satisfaction and service excellence.- Inventory Management and Supply Chain Optimization: Managed warehouse inventory with a focus on efficiency, implementing robust stock replenishment and reconciliation processes to maintain optimal supplylevels.- Shipping Operations and Regulatory Compliance: Administered comprehensive shipping operations, ensuring adherence to compliance standards and optimizing logistical processes.- Service Center Operations Management: Strategically managed operations for returned devices,streamlining procedures to maximize efficiency and profitability in resale activities.- Regional Strategy Development: Devised and executed regional strategies to drive revenue growth and expand market share, aligning operations with corporate objectives.

• Built relationships with customers and community to establish long-term business growth.• Supervised, coached, trained, and counseled a staff of 25 people.• Improved realization of organizational objectives by effectively communicating department goals, organizational objectives, and industry trends.• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.