Anna Stephen Email & Phone Number

Kerala, India

Sales Management: Directly engaging with customers to drive sales, meet targets, and address their needs. This included both in-store and online interactions. Marketing Execution: Implementing marketing strategies to promote products and increase brand awareness. This involved managing both online and offline campaigns. E-Commerce Management: Overseeing and optimizing the company's e-commerce website, managing product listings, and ensuring a smooth online shopping experience. Online stores in Amazon, Flipkart, Jiomart, 1mg, Netmeds, PharmEasy, Healthkart, NykaaPublic Relations: Collaborating with PR agencies or handling PR activities to enhance the company’s public image, manage media relations, and handle press releases. Campaign Analysis: Tracking and analyzing the performance of marketing campaigns and sales activities to measure effectiveness and adjust strategies accordingly.Customer Engagement: Building and maintaining strong relationships with customers, both online and offline, to foster loyalty and repeat business.

Kerala & Tamil Nadu

Client Interaction: Serve as the primary point of contact for customers, addressing their queries, resolving issues, and ensuring high levels of satisfaction.Account Management: Monitor and manage customer accounts, providing advice on banking products and services that meet their needs.Product Sales: Promote and sell bank products such as loans, credit cards, and savings accounts to enhance customer relationships and achieve sales targets.Customer Service: Handle customer complaints and feedback, aiming to resolve issues promptly and improve overall service quality.Relationship Building: Develop and maintain strong relationships with customers through regular communication and personalized service.Account Maintenance: Ensure accurate and up-to-date customer records, processing transactions, and managing account changes as required.Compliance: Adhere to RBI regulations and internal policies to ensure compliance and maintain the security and confidentiality of customer information.Reporting: Prepare and analyze reports related to customer interactions, account status, and sales performance.Overall, the role focused on enhancing the customer experience, driving sales, and ensuring effective account management.

India

Collaborated with Finance Department and conducted a comprehensive mapping of all activities using SAP ERP to support the transition to SAP S/4 HANA. Worked closely with cross-functional teams to align existing processes with Microsoft Visio to create detailed process enhancing the clarity and efficiency of the transition.

Cochin Area, India

Master Of Business Administration - Mba, Accounting And Finance

Bachelor’S Degree, Business/Commerce, General, A