Anna Sterna Email & Phone Number

Miami, Fl, Us

Palm Beach & Miami Beach Fl

. Manage 16 properties worldwide. Manage a staff of 30+ · Provide concierge service: train-related personnel to achieve seven-star service· Develop high-end customer care service and standards· Create manuals and routines for each department, in charge of all inventories for each department· Create files for contractors, warranties, et. Extensive project management experience· Implement dress code and customer service, catering to the high-end level of the property· Staff scheduling, payrolls· Develop financial budgets and execute plans to meet financial targets. In charge of an extensive art collection: acquisition, transportation, restoration, and exposition, with a museology degree and a painting restoration degree. Organization of successful high-end events (meetings, dinners, parties, fundraising) with the capability to choose décor, menus, and select wines and flower arrangements in respect of the desires of all guests, following the outmost refined etiquette with an artistic, elegant eye for decoration. Hurricane, snowstorms and all extreme weather preparation· Personal shopping· In charge of the care for high-end couture gowns and clothes in general, choice of laundry and providers for each precious piece,closets maintenance· Teach laundress how to care for high-end pieces, supervision· Knowledge of all precious materials (silk, laces, exotic skins)· Project Management, implementing new technologies, smart home· Regular preservation and restoration of different types of arts . Teach personnel how to clean and preserve all antiques and precious items· In charge of detailed travel arrangements both private and commercial · In charge of all in-house correspondence to the highest level in various languages· Coordinate an active social calendar.· Appointment scheduling· In charge of all social media for the Principal

Courmayeur , Italy

· Supervised all estate and hotel operations, from Front Desk to Housekeeping to Spa services· Supervised all communication with UHNW clientele· Designed optimized strategies for new client acquisitions, financial/vendor management, payroll· Responsible for hiring and training of all employees in every department Manage all personnel and supervise maintenance staff · Provided concierge service: train related personnel to achieve a seven-star service· Developed high end customer care service and standards· Created manuals and routines for each department· created files for contractors, warranties etc.· Implemented dress code and customer service, catered to the high-end level of the property· Staff scheduling, payrolls· Developed financial budgets and execute plans to meet financial targets· In charge of all preparations prior to travel, packing unpacking, contacting location prior to arrival to ensure that everything in ready to Principal liking· Selection of contractors and bids· Shopping both for personal and business needs of the Principle· Handled all reservations and special requests for foreign clientele (English, French, Spanish, German)· Ensured highest standards at all times in all departments · Ensured service levels are constantly met to ensure highest client satisfaction · In charge of detailed travel arrangements · In charge of all in house correspondence to the highest level in various languages· Coordinate an active social calendar.· Appointment scheduling· High end Events organization with capabilities to prepare menus and select wines and flower in respect of the desires and religious or personal beliefs of all guests· Extensive knowledge of table preparation, flower arrangements, wine and food selection· Pet sitter

Miami Beach

· Developed strategy for specialized outcall services catered to a very discerning clientele · Created Health at your Hands from the ground up· Supervised all operations· Managed and resolved Customer Care issues· Prepared all contracts for private and corporate customers· Marketed the company· Designed and implemented client acquisition and retention strategies· Provided innovation and handled all presentations of new services· Managed all financial aspects of the spa

Doctorate, Pharmacy

Cam

Painting Restoration

Deug, Museology/Museum Studies