This is a senior management role, reporting directly to the company owners. I hold full responsibility for all aspects of HR, as well as general management and customer service.My HR responsibilities include all aspects of operational activity including recruitment and selection, training, disciplinary and grievance, Health & Safety, performance management, investigations and absence management. I have been instrumental in identifying and developing staff wellbeing initiatives, including feedback surveys to empower employee input and opinion. During the furlough period, I maintained regular contact with employees, providing emotional and practical support throughout. With an up to date knowledge of employment law, I provide compliant advice which meets statutory requirements and best practice. I maintain employee records and documentation in accordance with GDPR and legislation. I work closely with the Accountants and Payroll Team, collating pay, pensions and furlough figures and submitting these in accordance with payroll deadlines. My role involves staff management, and I manage a diverse team. I create rotas and schedules which meet staff and business requirements, supporting with cover at other stores during absence or busy periods. I manage the company’s social media profiles, generating interest in products and gaining new followers and custom through online channels. I maintain an up to date knowledge of competitor activity and commercial awareness, researching new suppliers and negotiating prices, contracts and delivery terms.

This was an administrative position, focusing on sales generation, customer service and business development.My administrative responsibilities included diary management, events planning, maintaining records on CRM systems and managing financial aspects (invoicing, accounts management).I liaised directly with customers and suppliers, providing information and advice and resolving enquiries and complaints effectively. I supported with events management, including preparation of catering platters, managing staff schedules and negotiating cost effective contracts with suppliers and clients.I managed recruitment and selection for the company, which included advertising, interviewing, training and onboarding of new employees. I managed various recruitment initiatives and projects simultaneously, monitoring both my own and team members performance against targets.I networked with stakeholders and clients, promoting the organisation through networking, communications and publicity to generate new business and drive company growth.

Within this role, I worked in partnership with the HR department to effectively manage employee relations and HR issues, (including performance, absence, disciplinary and grievance and recruitment activities). I designed and delivered monthly staff training sessions on topics including HR, Health and Safety, Fire Audit, Legislation & Standards and Food/Beverage based training; maintaining data relating to training attendance and liaising with HR to manage unsatisfactory attendance or achievement. I identified a range of initiatives to improve worklife balance, including the adoption of Living Wage, staff competitions and incentives and performance related pay. The recognition and reward schemes I introduced were both financial and non-financial, inspiring staff with intrinsic and extrinsic motivations.I was responsible for payroll processing, collating accurate and timely pay and pensions data and ensuring the smooth running of monthly payrolls for all staff.I carried out administrative tasks including record keeping, rotas, profit and loss statistical recording, social media management and logging training and support, as well as managing stock and orders.In order to deliver a high-quality HR service with an understanding of the organisation and product, I trained in coffee roasting processes and brewing methods through secondments to the on-site coffee roasting operation.