Anna Strach Email & Phone Number

Lead Customer Success department on a daily basis, troubleshooted issues with fulfillment that arose and saw their resolutions through fully Coordinated with Community Engagement Team on developing and executing new sales toolsProcessed contracts from Business Development team members and inserted their components into Hubspot, Marketron, vCreative, vPromotions, and Monday.com Worked closely with the Vice President of Customer Success, the Director of Traffic, and Business Manager to learn, solve problems, and provide innovative solutions Managed projects both long-term and short-term for complex campaigns or internal systems Pulled reports and analytics, and provided insight, including weekly reports to update worksheet to provide team and board members of current and projected standingTrained new staff in Customer Success Team and onboarding Business Development Team Accurately analyzed all work produced in the fulfillment process and by fellow teammates for complete accuracy Provided administrative assistance to management team members

Benton Harbor, Michigan Area

•Tailored class development to meet demand while balancing artist availability, leading to higher registration rates•Collaborated with Executive Director and bookkeeper to build the annual budget•Tracked income streams on a monthly basis, ensuring organization had adequate funds for classes, payroll, and building expenses•Developed relationships with customers and community members, describing the artmaking process and significance of glasswork, selling over 10,000+ pieces of local artists’ work•Managed all communication channels (Facebook, emails, website, in person, and snail-mail)•Tracking, editing, and putting together copy of grants•Monitored customer trends and created jewelry and glass pieces to meet demand, selling 200+ items•Planned and coordinated ongoing fundraising events, Extinguish the Fire and Hot Glass Cold Beer, and sales, pumpkins •Discovered and implemented sustainable ways to cut expenses and increase engagement by sourcing community waste and repurposing glass, reducing the carbon footprint

Benton Harbor, Michigan Area

• Expedited and delivered orders• Maintained inventory levels for front of house• Created check lists for front of house employees • Monitored restaurant floor and took actions accordingly • Collected and counted daily deposit and distributed tip-out accurately • Trained as a food prep, busser, hostess, barista, and server

St. Joseph, Michigan

• Inspected rooms, check-outs and stay-overs• Conducted inventory checks bimonthly• Instructed housekeepers on daily tasks• Assisted management in laundry• Collaborated with other department heads• Backfilled housekeeping functions as needed

St. Joseph, Michigan

• Designed and produced original affordable jewelry • Promoted personal entrepreneurship through jewelry sales• Budgeted materials for maximum profit• Had highest sales in program each year• Appointed jobs for volunteers in food court

Covert, Michigan

• Served guests in the dining room at lunch and dinner • Meticulously cleaned hotel rooms for makeovers and turnovers• ServeSafe Allergen Certified• Set up and tore down meeting spaces• Tended to the front desk and used all appropriate procedures, scripts, and security protocols

New Buffalo, Michigan

• Interacted with guests at the Front Desk, checking in/out, requests, complaints• Accurately communicated product knowledge to inquiring guests • Made reservations over the telephone, as well as in person• Took in cash from guests and properly deposited it, distributed petty cash to employees• Provided guests with knowledgeable information about the area

Harbert, Michigan

• Responsible for starting and maintaining outdoor Italian oven• Designed efficient outdoor table layout• Supervised and organized the correct amount of food preparation• Accurate communication to obtained customers’ orders• Followed sanitation food preparation requirements while preparing customer orders• Took initiative in obtaining new furniture to improve quality of dining experience• Disassembled and sanitized all tangible products used by customers and staff

Harbert, Michigan

• Efficiently pre-bussed tables and sanitized after customer use• Created welcoming environment for customers • Monitored availability of tables and led customers to open tables accordingly • Accurately took drink orders upon seating customers• Created specified breakfast beverages• Promptly followed dishing washing procedures

St. Joseph, Michigan

Stevensville, Michigan

• Interacted with customers at front counter and drive-thru to obtain orders• Accurately communicated product knowledge to inquiring customers • Created customized dessert orders• Trained new employees to be proficient in customer service at register

Bachelor'S Degree, Hospitality And Tourism Management

Education record

Education record

Education record