Plan and Organize programs in accordance with the mission and goals, the strategic direction, and the policies and procedures of the organization, as well as, relevant legislation and professional standards.Evaluate program and report findings to the Executive Director and recommend changes to enhance the program, as appropriate.Participate in Poverty Reduction Research Project.Develop funding proposals for the program to ensure the continuous delivery of services.Oversee the collection and maintenance of records on the clients of the program for statistical purposes and funding requirements according to the confidentiality/privacy policy of the organization.Recruit, interview and select well-qualified program staff.Ensure that personnel files for the program are properly maintained and kept confidential.Establish and implement a performance management process for all program staff.Engage volunteers for appropriate program activities using established volunteer management practices.Ensure that all program staff and volunteers receive an appropriate orientation to the organization and the programs in accordance with organizational standards.Supervise Program Manager and Team Leader by providing direction, input and feedback.Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program. Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.Develop reports on the program for management and for funders.Communicate with funders as outlined in funding agreements.Ensure that the program operate within the approved budget.Monitor all budgeted program expenditures.Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.Participate on appropriate networks and committees.

Responsible for all facets of programming and service development and delivery, from proposal writing through planning, budgeting, implementation, evaluation and report writing. Establish and maintain all client files and documentation to established standards. Ensure consistency of quality, accountability and high standards in all programs and services - both client support and education include- through providing training for staff and developing procedures, models and comprehensive frameworks of delivery. Maintain accurate and complete statistical records for all programs and services on the agency (CDS, MIS), providing funders with comprehensive details on programs offered. Ensure consistent and meaningful evaluation of all programs and services is carried out to assess impact and success and to make needed changes and improvements as indicatedResponsible for hiring, orientation and ongoing supervision of all staff.Responsible for the training and supervising of all practicum students. Conducted regular performance appraisals. Responsible for the day-to-day operations of the organization, in the absence of the Executive Director Assist the executive director with the development of the agency budget and to monitor and be accountable for all program and service expenditures. Participate on key board committees as appropriate and as an agency representative in collaborative partner networks and in related community activities.

Conducted intakes and assessments to determine appropriateness for agency servicesProvided supportive counseling that addressed alternative life plans, coping mechanisms and symptom management, addictions, trauma and wellness Offered advocacy, education, life skills instruction, goal planning, crisis management and information and referral services for meaningful activity and appropriate psychiatric, social and community servicesFacilitated psycho-educational groups on stress management, confidence stress management and othersResolved crises situations involving emotional outbursts or stress induced situations through the immediate development and implementation of plans

Provide couselling, support and information and referral services for individuals, couples, and families experiencing a variety of mental health and social issues.

Conducted psychosocial assessments, brief therapy and crisis intervention for individuals dealing with a range of issues including anxiety, abuse, depression, and griefAssisted clients in developing understanding, coping and change strategies related to diverse issues (e.g. self esteem, sexually transmitted diseases, divorce, living at home, sexual abuse, woman abuse, ill spouse)Worked effectively as a member on a multi-disciplinary teamCompetently carried out the duties assigned to this student placement

Facilitated group life skills program for persons with mental health issues (e.g. Bi Polar, Brain Injury, Schizophrenia, Anxiety Disorder, Depression)Provided counseling, advocacy, and information and referral Assisted with discharge planningWorked on a multi-disciplinary teamCompetently carried out the duties assigned to this student placement

Developed, implemented, and facilitated a social recreation program and a life skills program that addressed stress management, illness, and self esteem issues for persons with mental illnesses (e.g. suicidal ideation, emotional crises, and healthy relationships)Maintained a comprehensive listing of community based services that enabled referrals to meaningful social and leisure based activities and psychiatric assistance for clientsConducted intakes, assessments, and completed individual program plans according to client needsProvided personal support, activation and exposure therapy, crisis management, and advocacy following the development of individualized program plansDeveloped, lectured on and implemented strategic plans that encouraged community partnerships and service implementationRecruited, trained, evaluated and managed staff, volunteers, students and program