Anna Strong Email & Phone Number

Shrewsbury, United Kingdom

Customer Services Adviser handling calls for the 57 services that the Shropshire Council offers. For a brief time assisted on the first point of contact desk - adult social services calls. Potential training for twitter and Facebook as an alternative way to keep customers updated, training leaflet prepared to help new started on the museums call guide and elections training to enable me to be a canvasser in 2014. Work to targets assessed monthly by team leader including number of calls expected to handle per month (as an average) as well as other targets set for all colleagues. Love this challenging and demanding job. Preparing for management roles by undertaking training with Vision 2 Learn in Equality & Diversity, Business Administration and Customer Services at NVQ levels. Ambitious to start management job at Shropshire Council within 2 years by learning more, experiencing more and training more every day.

Wellington, Shropshire

Recorded daily staff briefing notes; arranged and recorded meetings; assisted students, parents and teachers in person and over the phone.

Shirehall

Within the Community Services Directorate provided full and confidential support for the Assistant Director of Business & Strategy. Additionally undertook general office administration for the Performance Unit. Supplied secretarial administration to Information Systems staff which included recording meetings, handling confidential documents, inputting data onto spreadsheets, processing invoices, handling mail and assisting telephone inquiries. Fixed term contract covering maternity leave.

London Road Campus

Checked and processed application forms on Eclipse database. Invigilated literacy and numeracy tests at evening interviews. Leadership in coordinating candidates, parents/guardians, security, tutors and catering at block interview sessions. Contacted feeder schools and employers for references. Mail merged letters of acceptance and assisted foreign nationals in the application process. Fixed term contract covering maternity leave.

46 Preston Street, Shrewsbury, Shropshire, Sy2 5Pg

Chief administrative officer and first point of contact for clients requiring medical management training courses in the UK and abroad. Preparing training programmes, handled budgets and expenditure, checked contracts, arranged visas, flights, accommodation, drivers and interpreters. All programmed work was translated by agencies for Albania and Armenia whilst the African Seminarian preparation was conducted in English. Researched and compiled reports and feedback forms.

Birmingham Conservatoire

Coordinated external contracts between the public and students for weddings and special events. Negotiated corporate contracts with local businesses to foster concert sponsorship in alliance with the Marketing Manager. Assisted the PA with travel, accommodation, rehearsal and green rooms for guest conductors and musicians. Attended lunchtime and evening concerts to ensure smooth running of some sponsored events.

Produced general correspondence for all company departments.

Post-Graduate Diploma, Heritage Management

Conservation, Interpretation, Marketing, Business & Finance

Post-Experience Certificate, Counselling, Pass

Outreach centre-based learning at Gateway Centre, Shrewsbury.

Rsa Ii Diploma, Personal Assistant, Pass

Undertook 2 weeks of work placement at Birmingham Conservatoire as a manadory component of coursework.