Anna Strozik Email & Phone Number

Bournemouth, Gb

Poole, England, United Kingdom

Lymington, England, United Kingdom

- Overseeing and responsible for operating two high profile stores within retail and pharmacy.- Establishing and maintaining the highest level of staff engagement, customer service, community engagement, standards, sales, growth, training and development.- Proactively identifying and solving complex problems that impacting management and business direction.- Working closely with area management to formulate and build strong performance. Developing specific plans to exceed monthly, quarterly and annual targets.

Lymington, Hampshire, United Kingdom

-Leading and coaching pharmacy and retail team to ensure achievement of monthly, quarterly and annual sales targets.-Improving store status from market worst to best by implementing process of improvements and identifying performance gaps for corrective actions. I led a store-wide improvement strategy, starting from the bottom up, leading to the store being honoured by the award "Best of the Best Area Pharmacy Team 2018."-Driving the NHS agenda and ensuring store compliance with ethical, professional and legal pharmacy standards, to the end that every customer and patient receives a safe, accurate and efficient service.-Ensuring that the whole team delivers the best service and care for our customers and maximises the opportunity to drive customer satisfaction and loyalty.-Recruiting, training and driving performance of colleagues by setting achieveable but stretching performance objectives.-Regular review of store profit and loss.-Supporting regional and area management in the improvement of HR operations in several stores across the South Coast.-Managing and overseeing additional stores of absence of their leaders.-Earned award "Best of the Best - Legendary Leader 2018" Dorset area.

Bournemouth, United Kingdom

-Strengthened work flow productivity by hiring, managing and developing top talent.-Coached and mentor associates leading to multiple promotions.-Boosted sales by 17.5% by effectively cultivating customer rapport and delivering superior customer service. Worked closely with area management to reach area annual sales targets by organising events and stepping into underperforming stores.-Managed store appearance, including merchandising and displays, signage, decorations and cleaning.-Mitigated regulatory risks by coordinating audits to ensure protocol compliance.-Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.-Developed strong business relationships with customers to drive business development.

Poole,United Kingdom

-Progressive career path with promotions from Beauty Team Manager to Retail Assistant Manager, and then to Pharmacy Assistant Manager, all in less than 16 months. Responsible for managing the pharmacy operations (public site and care home services) within budget guidelines, increasing profit, and improving patient and employee satisfaction.-Assigned management responsibility for a pharmacy that was one of the lowest rated stores in both wait times and customer satisfaction for the division; within 6 months I helped turn it into one of the best. -Actively participated in the Boots company program to drive business growth; implemented proactive marketing strategies to expand the consumer base, increase sales, raise the prescription volume and maximize growth, while providing excellent customer service. Reduced expenses and waste.-Exceeded the target for pharmacy services of all types, including New Medicine Service (NMS), Flu, Stop Smoking, Medication Usage Review (MUR), and texting services.-Oversaw 30 members of staff (including 2 pharmacists) to make sure we were providing World Class -Customer Service for Care Homes (we were responsible for a massive cohort of 65 care homes) alongside public patients. -Increased sales by 15% and signed up 2 new care homes.-Enhanced employee morale and productivity through consistent training and leadership; helped promote 2 staff members to obtain their Pharmacy Technician Board licences.

Branksome, Poole, United Kingdom

-Managed a team of 20 employees within care services and become an ambassador for Boots within the local community; achieved the sign-up of several new business opportunities for the store.-Ensured excellent customer care was provided at all the time whilst leading the operational running of the care services at pharmacy.-Delivered an exceptional level of service to each care home and developed a strong relationship between care homes, the GP surgeries and store.

Bournemouth, United Kingdom

- Managed team to execute the commercial plan and helped to translate company targets into simple achievable actions.- Ensured retail and pharmacy teams were working collaboratively as one to drive store performance so it benefits the business.- Responsibility for in-store payroll.- Supported the store manager in improving operations and resolving issues to deliver top-notch customer service.- Earned award "Best of the Best - Beauty Champion" for the Dorset area

- Leading by example, I used my rapport and expertise to interpret customer aspirations and transform them into solutions that suited them.- Boosted my team's confidence to approach customers in different areas of the store to engage inconversations about beauty; enhancing team knowledge and experience of the products to ensure that we presented a professional and knowledgeable front to clients.- Enthusing the team to “speak from the heart” in order to inspire clients’ confidence and sense of adventure.- Observing my team and analysing their performance, identifying improvement opportunities in the process. - Engaging the wider store team to get behind No7 launches and promotions.

United Kingdom

Oswiecim , Poland

- Planning sales projects and business development.- Selling and negotiating insurance contracts.- Running company books.- Creating and presenting several advertising proposal and campaigns.

Oswiecim , Poland