Anna Struts Email & Phone Number

Belleville, Il, Us

Ontario, Canada

100% remote position providing customer service support, dispatching plumbers, upselling services and collecting payment after the job was complete. Answered 70-80 phone calls per shift from customers with plumbing issues Scheduled appointments for plumbers’ service calls & tracked staff locations if missing or late for appointments Answered prospective customer questions and encouraged them to schedule work Responded to emails from clients & past customers Accepted payments for services and tracked future payments due Attempted to reach customers with balance due, securing payments or sending to collections when they didn’t make full payment

Украина

 Lead a team of 25 customer service representatives who worked remotely across the country for 30+ companies  Performed monthly quality assurance checks of all reps on my team for English proficiency, customer service skills, time management, compliance with service level agreements, and subject matter knowledge.  Created an evaluation system to determine proficiency of team members and establish qualifications for promotions  Training new service representatives, mentoring & encouraging them through their first months of their career Onboarding new clients and teaching sales reps of requirements of each client’s service level agreements

Украина

 Provided excellent customer service through customer phone calls, chats & emails Learned services & work flows of multiple companies who had different industries, services and products in order to answer questions of those calling Provided IT support for clients who are experiencing problems with various companies’ equipment

Lviv, Ukraine

 Welcomed visitors and provided excellent customer service to all guests of the hotel, answering their questions and solving problems as they arose Collected payments from guests, filing credit card receipts and making nightly deposit records Maintained bookkeeping records for income/expense reports and tracked petty cash accounts  Tracked supplies for office and also for housekeeping staff, ordering as necessary Supervised staff of 20+ housekeepers, monitoring their work, remediating where necessary

Lviv, Ukraine

 Traveled to various branches of company’s chain hotels. Lived in hotel and worked for 1-3 week periods, learning the procedures and culture of each hotel during my stay Provided excellent customer service to guests, welcoming them and solving problems as necessary Maintained bookkeeping records for income/expense reports and tracked petty cash accounts  Tracked supplies for office and also for housekeeping staff, ordering as necessary

Bachelor'S Degree, International Relations And Affairs

Bachelor'S Degree, Psychology, 3.0/4.0

Academic courses for officer's training program, and supported my work with the soldiers during my enlistment.