*Supporting clients in various industries* Support to GPS organization end-to-end where O2C process expertise is required* During the solution phase driving process related activities such as: to be process design, SLA establishment, tool gap assessment, assist in client orals and solution reviews* During the transition phase driving process related activities such as: creation of to-be process maps, creation of DTPs (procedures used in SSC), establishment of SLA baselines… Show more *Supporting clients in various industries* Support to GPS organization end-to-end where O2C process expertise is required* During the solution phase driving process related activities such as: to be process design, SLA establishment, tool gap assessment, assist in client orals and solution reviews* During the transition phase driving process related activities such as: creation of to-be process maps, creation of DTPs (procedures used in SSC), establishment of SLA baselines, configuration of tools and establishment of operational headlights reporting Show less

* Shared Best practice* Was involvement in TVC/ABC analysis, benchmarking, maturity modelling * Run O2C Continuous Improvement

* Managing O2C team performance* Performing Collection, dispute management and order management activities* Support delivery excellence and continuous improvement initiatives, applying best practices

Project: Unilever Italy-AR Analyst, Team Leader backup, AR department, transition in Milan and Rome

Project: Danfoss Italy-Junior AR Analyst, AR department, transition in Turin