Managed a substantial portfolio of 220 properties with support of an assistant, executing all general duties to ensure smooth and efficient operations.

- Department Establishment: Successfully set up the Property Management Department from the ground up, establishing foundational procedures and systems.- Procedure Development: Developed and implemented comprehensive property management procedures to streamline operations and improve efficiency.- Filing System Implementation: Created and maintained an organized filing system for the Property Management Department, enhancing record-keeping and accessibility.- Department Oversight: Managed the Property Management Department, overseeing its growth and ensuring the achievement of strategic goals.-Team Leadership: Held weekly meetings with Property Managers, providing guidance and reporting progress to the Licensee.- Training & Mentorship: Trained new employees and mentored Property Managers, fostering professional development and skill enhancement.- Financial Management: Managed trust accounting, end-of-month processes, and bond reconciliations- Conflict Resolution: Effectively resolved difficult situations and handled complex issues with tenants and clients.- Court Representation: Attended court as required, representing the company's interests and ensuring legal compliance.- Client Acquisition & Management: Successfully gained new clients and managed relationships, delivering exceptional customer service across the entire portfolio

- Home Opens & Application Processing: Managed the end-to-end process of rental applications, ensuring thorough screening and efficient turnaround times.- Property Inspections: Conducted routine inspections, Final Bond Inspections, and Property Condition Reports - Maintenance Management: Coordinated and managed maintenance requests- Rent and Lease Management: Oversaw rent areas, lease renewals, and rent - Executed various general duties related to the management of the property portfolio, ensuring smooth and efficient operations.