Anna T. Email & Phone Number

Anderson, Sc, Us

Summerville, Sc

Mount Pleasant, South Carolina

Answer incoming phone calls and emails about product Provide Tier 1 Technical SupportRespond to chat inquiries on current and upcoming productsFollow up with customers on products Resolve complaints and honor warranty or provide refundsBuild and manage claim form, and warranty registrationBuild and manage Support CRM softwareSet up and manage phone system

Summerville, South Carolina

Process bills for trucking companiesContact carriers to schedule pick upsScan and file paperworkEnsure Inventory accuracy with orders

Charleston, South Carolina Area

Created a welcoming experience for callers and mitigated difficult situationsAnswered incoming calls for businesses, transferred calls, and took messages as directedMaintained client availability schedules to allow receptionists to properly route calls at all timesReviewed call logs and messages to discuss trends and changes with clients and update account as neededTrained new employees and facilitated their understanding of the workflow and daily processesTracked expenses and reconciled credit card statementsTracked and deposited client payments

North Charleston, South Carolina

Scheduled appointments for clients across 15 clinics in the regionEducated clients on appointment details and qualify for programsMade reminder calls for client appointmentsProtected clients confidential healthcare records and personal information

Mount Pleasant, South Carolina, United States

Increased company revenue by recommending additional itemsProcessed applications for credit cardsProvided customers exceptional customer service ensuring repeat visitorsOpened and closed registers, ensuring no variancesAssisted with creating bridal registries

Sustained high quality customer service to all customersContributed assistance to coworkers escalated calls as a stand in leaderReviewed customer accounts to resolve their questions and concerns Recommend devices and accessories explaining benefits to customer increasing salesManaged store inventory Contacted customers to discover their experience and answer follow up questionsEnsured store operations and marketing guidelines were followedTroubleshot customer devices, ordering warranty replacements when necessary

Execute daily cashier duties including returns and exchangesDrive sales through increasing store Membership enrollments, consistently keeping store above district and regional goalsCoached new and existing employees on corporate and sales objectivesHandled interviews for all positions between a diverse group of age, race, and disabilitiesTracked daily sales numbers, cash variances, and provided quantitative reports for sales goalsManaged cash wrap and surrounding displays set to planograms