Major Incident Manager (Nike)
CurrentResponsible for managing the incident response lifecycle, from preparation to lessons learned. I am part of a dedicated team who act as the main point of contact for the team, the stakeholders, and the external parties involved in the incident. I aim to establish and maintain the incident response plan and policy, engage and coordinate various incident response teams, communicate the incident status, impact, and actions to the relevant parties, escalate issues and request resources as needed, facilitate decision-making and problem-solving processes, document the incident details, actions, and outcomes, and conduct a post-incident review and improvement plan.
Apr 2023 - Present
