Anna Tarnovska Email & Phone Number

Kraków, Pl

Cracow, Małopolskie, Poland

∘ Brokerage of sales and rental transactions within Kraków’s premium residential sector.∘ Contract negotiation and execution, ensuring favorable terms for all parties.∘ Building and maintaining business relationships with landlords and investors to drive business growth and opportunities.

∘ Portfolio Management: Managed a portfolio of 70+ technological partners, acting as the main point of contact for commercial inquiries and support.∘ Strategic Negotiations: Led negotiations for cooperation agreements, including NDAs and other legal documentation, working closely with the SVP Channels to ensure alignment on mutually beneficial goals.∘ Partner Program Development: Managed the continuous refinement of the Partner Program, ensuring it remained competitive, aligned with Creatio’s business goals, and adaptable to partners' evolving needs.∘ Cross-Functional Leadership: Collaborated with Sales, Marketing, Product, and Legal teams to design and execute commercial strategies, ensuring that partner expectations were met, and business objectives were achieved.

∘ Partner Relationship Management: Built and maintained strong relationships with Creatio's technological partners, resulting in the publication and update of 100+ add-ons and connectors by partners within one year, significantly broadening the Marketplace’s offerings.∘ Contracting Process: Managed commercial negotiations during the contracting phase, collaborating with Marketplace Leader and legal teams to ensure contracts aligned with Creatio’s strategic objectives.∘ Commercial Onboarding: Conducted onboarding sessions, guiding partners through Creatio’s Marketplace and Partner Program, facilitating smooth onboarding experiences.∘ Cross-Functional Collaboration: Worked closely with Sales, Marketing, Legal, and Product teams to align commercial strategies, enhancing partner experiences and refining commercial processes.

∘ Provided high-level customer support, addressing escalated cases and ensuring timely resolution of customer issues.∘ Collaborated with Compliance and KYC/AML Analysts to prevent fraudulent activities and scams within the crypto app.

∘ Delivered omnichannel support (calls, chats, emails) in English and Polish, providing accurate information on products and services.∘ Handled complaints and managed customer data in line with GDPR regulations.

Cracow, Małopolskie, Poland

Master'S Degree, Human Resources Management, 4.5

Bachelor'S Degree, International Relations, 4.5