The N8 Research Partnership is a collaboration of the eight most research intensive universities in the North of England: Durham, Lancaster, Leeds, Liverpool, Manchester, Newcastle, Sheffield and York.Working with industry, N8 aims to maximise the impact of this research base by identifying and coordinating powerful research collaborations across the North of England and beyond.As Executive Administration Officer I work with the N8 Board (VC's), Strategic Executive Group… Show more The N8 Research Partnership is a collaboration of the eight most research intensive universities in the North of England: Durham, Lancaster, Leeds, Liverpool, Manchester, Newcastle, Sheffield and York.Working with industry, N8 aims to maximise the impact of this research base by identifying and coordinating powerful research collaborations across the North of England and beyond.As Executive Administration Officer I work with the N8 Board (VC's), Strategic Executive Group (PVCR's), Commercial Directors and Research Directors, on collaborative projects and working groups across the 8 institutions and wider regional areas. My role also includes providing executive assistant support to N8 Director Dr Annette Bramley.http://www.n8research.org.uk Show less

A key role in BCU's newly established Academic Services Team, focusing on UK and TNE partnerships and preparations for Ofsted inspections. Responsibility to ensure that the University meets its statutory obligations in relation to corporate governance, quality assurance and partnerships.Represent the University’s four faculties during curriculum reviews and Ofsted inspections: https://lnkd.in/eEwbcD-4Initiate changes to the University’s UK and TNE partnership approval… Show more A key role in BCU's newly established Academic Services Team, focusing on UK and TNE partnerships and preparations for Ofsted inspections. Responsibility to ensure that the University meets its statutory obligations in relation to corporate governance, quality assurance and partnerships.Represent the University’s four faculties during curriculum reviews and Ofsted inspections: https://lnkd.in/eEwbcD-4Initiate changes to the University’s UK and TNE partnership approval and re-approval mechanisms, improving planning, record keeping and consistency. Show less

A fixed term contract leading the delivery of administration and student facing services at Royal Birmingham Conservatoire.RBC is a world class institution providing exceptional training for the musicians, actors, stage managers and performers of the future. Contract focus: - Strategic and operational support to ensure the smooth running of all teaching and assessment related activities. - Drive forward concurrent relocation and development projects.- Successfully… Show more A fixed term contract leading the delivery of administration and student facing services at Royal Birmingham Conservatoire.RBC is a world class institution providing exceptional training for the musicians, actors, stage managers and performers of the future. Contract focus: - Strategic and operational support to ensure the smooth running of all teaching and assessment related activities. - Drive forward concurrent relocation and development projects.- Successfully lead the school office team through a University restructure.- Oversee scholarship and bursary annual planning, implement processes to ensure targets are met. Show less

Following a career break dedicated to complex caring responsibilities, I made a considered return to the workplace, intentionally seeking a part-time, non-managerial role that would draw upon my arts background and administration skills.Role focus: administration support for students and academics across the Faculty of Arts Design and Media. Administration for a large portfolio of courses and associated confidential student data. Working to ensure a smooth experience throughout… Show more Following a career break dedicated to complex caring responsibilities, I made a considered return to the workplace, intentionally seeking a part-time, non-managerial role that would draw upon my arts background and administration skills.Role focus: administration support for students and academics across the Faculty of Arts Design and Media. Administration for a large portfolio of courses and associated confidential student data. Working to ensure a smooth experience throughout the student lifecycle, making informed decisions based on a comprehensive understanding of regulations. Scheduling, preparing agendas and acting as secretary for formal committees and exam boards. Communicating and following up on agreed actions with Heads of School. Maintaining accurate student records on enrolment, changes in circumstance, extenuating circumstances, attendance monitoring, assessment results, progression, and graduation. Proactively ensuring that administrative processes are compliant. Annual review and maintenance of module assessment briefs. Ensuring adherence to quality standards and acting as the main point of contact for External Examiners. Show less

When my partner became unexpectedly and seriously ill, I chose to dedicate my time to support their severe and complex needs. The team at Shakespeare's Globe were exceptionally supportive during this time, however, a terminal diagnosis then prompted a relocation and my decision to leave the Globe.My first experience of unemployment was the hardest work I have ever done. Long hours in exceptionally challenging and intense environments. Organisation, attention to detail, relationship… Show more When my partner became unexpectedly and seriously ill, I chose to dedicate my time to support their severe and complex needs. The team at Shakespeare's Globe were exceptionally supportive during this time, however, a terminal diagnosis then prompted a relocation and my decision to leave the Globe.My first experience of unemployment was the hardest work I have ever done. Long hours in exceptionally challenging and intense environments. Organisation, attention to detail, relationship building and negotiation skills were essential during this time.Successfully challenging an NHS decision to deny continuing healthcare. Compiling substantial medical evidence and presenting a compelling case to achieve against the odds. Orchestration of the discharge from London to Birmingham. Negotiating with local authority, NHS and charity teams to secure accommodation, equipment, financial assistance, and medical support. Coordinating an extensive schedule of primary and secondary care appointments, maintaining detailed records, leading negotiations with providers and consistently advocating for support.Developing medical knowledge, administering controlled medications, monitoring side effects, acting as power of attorney and maintaining detailed medical records to inform emergency teams when interventions were required. Show less

Shakespeare’s Globe is a charity dedicated to promoting the study and appreciation of Shakespeare in performance via exhibitions, tours, education provision and theatre performance. I was recruited to lead on developing the Globe's Exhibition and Tour provision, with a focus on strategic planning and transforming the way we welcomed and engaged millions of visitors.Responsibility for the efficient and effective day to day management of visitor led operations, staff recruitment… Show more Shakespeare’s Globe is a charity dedicated to promoting the study and appreciation of Shakespeare in performance via exhibitions, tours, education provision and theatre performance. I was recruited to lead on developing the Globe's Exhibition and Tour provision, with a focus on strategic planning and transforming the way we welcomed and engaged millions of visitors.Responsibility for the efficient and effective day to day management of visitor led operations, staff recruitment, training and performance monitoring. Line management of the Exhibition Operations Manager, Duty Managers, Visitor Experience teams and Tour Guides.Led the department through a comprehensive digitisation project, ensuring all colleagues were supportive of the new ways of working. I developed and implemented operational reporting procedures, created attendance records, and developed KPIs, using this data to address HR concerns and improve service standards.Managed departmental budgets, maintaining up to date complex payroll records and converting casual contracts from an estimated system to payment in arrears. Highlights during my time at the Globe include delivery of the Shakespeare 400 weekend festival and planning and coordination for hosting then President of The United States of America, Barack Obama: http://www.telegraph.co.uk/news/2016/04/23/obama-visits-globe-theatre-on-shakespeare-anniversary/ Show less

Cross site management of Tate Modern, the most visited modern art gallery in the world and Tate Britain and Tate Britain, home of the national collection of British art from 1500 to the present day. Tate’s mission is to promote public awareness, understanding and enjoyment of art. The role of the Visitor Experience Team is to enable all visitors to explore and enjoy the galleries which attract in excess of 7 million visitors a year.As Visitor Experience Manager I was responsible… Show more Cross site management of Tate Modern, the most visited modern art gallery in the world and Tate Britain and Tate Britain, home of the national collection of British art from 1500 to the present day. Tate’s mission is to promote public awareness, understanding and enjoyment of art. The role of the Visitor Experience Team is to enable all visitors to explore and enjoy the galleries which attract in excess of 7 million visitors a year.As Visitor Experience Manager I was responsible for overseeing the front of house operation for both Tate Modern and Tate Britain with a focus on visitor care, asset safety and security, exhibition installation, educational provision, public festivals and events.Whilst at Tate I was responsible for incident reporting, recruitment and training, team development, security team briefing, organisation and smooth running of all public facing activity.As Tate Diversity champion and worked closely with all departments to promote diversity within the organisation. I project managed the first Turbine Festival with a key focus on offering something for all ages and backgrounds. This one day festival was attended by over 28,000 visitors.Strategic planning for the £260m Tate Modern Project: A new building development to double gallery capacity. Coordinated multiple exhibition installations to tight deadlines. Risk assessing, problem solving and working closely with curatorial and education managers. Show less

Having been Assistant Operations Manager at Curve for just over a year, I was offered the opportunity to head up the Operations department at a time of considerable organisational change. Responsibility for all front of house areas and teams required skilled cross departmental cooperation, primarily with technical, artistic, ticketing and hospitality teams.Implemented the theatre’s first volunteer scheme. Planning and delivery of recruitment and training, balancing complex… Show more Having been Assistant Operations Manager at Curve for just over a year, I was offered the opportunity to head up the Operations department at a time of considerable organisational change. Responsibility for all front of house areas and teams required skilled cross departmental cooperation, primarily with technical, artistic, ticketing and hospitality teams.Implemented the theatre’s first volunteer scheme. Planning and delivery of recruitment and training, balancing complex change with operational requirements and budgets.   Line management of the Assistant Operations Manager, Facilities Manager, 4 Duty Managers, 3 Supervisors and 5 administrative staff. Overall responsibility for a team of 65.  Accountable for the operations budget, including quarterly and monthly reporting. Planning operational activity to fall within these targets and taking remedial action as and when required.  Preparation of documents for committee and board meetings. As chair of the H&S committee I was accountable for organisation wide incident reporting, investigations, record keeping and improvements. Working closely with the local police, City Council and other relevant authorities to ensure safety and security of all visitors and staff. Implemented the theatre’s first volunteer scheme. Planning and delivery of recruitment and training, balancing complex change with operational requirements and budgets.   Led the team into Curve's 5th Birthday Season, including our Birthday Celebration which saw thousands attend a huge range of free performing arts workshops, shows and activities.My team ensured visitor experiences at Curve were memorable and enjoyable, monitoring and receiving feedback to ensure Curve consistently met and exceeded our customers’ expectations. Show less

Curve is one of the country's leading producing theatres. In addition to the regular 5 star reviews for both Curve and visiting productions the venue boasts multiple tourism awards including: GOLD ‘Access for All Tourism Award’ at the Visit England’s Awards for Excellence. As Assistant Operations Manager, I held responsibility for managing all public areas of the building, the smooth running of performances, workshops, conferences and VIP events.We programmed… Show more Curve is one of the country's leading producing theatres. In addition to the regular 5 star reviews for both Curve and visiting productions the venue boasts multiple tourism awards including: GOLD ‘Access for All Tourism Award’ at the Visit England’s Awards for Excellence. As Assistant Operations Manager, I held responsibility for managing all public areas of the building, the smooth running of performances, workshops, conferences and VIP events.We programmed approximately 750-800 performances a year and also host many conferences alongside hundreds of workshops, exhibitions and free events. Monitoring and analysing audience data, forecasting and reporting on strategic targets, facilitating a 135% increase in programme sales within my first year. I line managed 70+ FOH team members and volunteers. With responsibility for the casual labour budget, recruitment, training and development, payroll, operational rotas and venue diary management for all FOH spaces. As a team we focused on the customer experience and strived for excellence in service quality and delivery whilst maintaining the safety and security of Curve customers, visitors and staff. Show less

The Owner/Directors at Studio Venues presented me with the opportunity to open and manage their new Studio Venue in Manchester’s creative Northern Quarter. The Studio Manchester launched in April 2010, received countless positive client feedback, 5 star ratings and became the preferred training and events venue for many local and international creative companies. Regular clients included Apple Inc., Elizabeth Arden, Goldman Sachs and New Balance. I assisted in the coordination… Show more The Owner/Directors at Studio Venues presented me with the opportunity to open and manage their new Studio Venue in Manchester’s creative Northern Quarter. The Studio Manchester launched in April 2010, received countless positive client feedback, 5 star ratings and became the preferred training and events venue for many local and international creative companies. Regular clients included Apple Inc., Elizabeth Arden, Goldman Sachs and New Balance. I assisted in the coordination of approximately 2000 events a year, working with a hugely diverse client base. Accountable for all operational aspects of the venue including: health and safety, team recruitment, development and training, catering, licensing and the smooth delivery of all events.I managed a very happy team who would go above and beyond to put the customer and their events first. Show less

An award winning and exceptionally busy venue in the heart of Birmingham with fifteen private meeting rooms a fully licensed bar, restaurant and roof garden for private functions.It was my job to manage upwards of 3500 events per year, open and close the venue, manage the FOH team and ensure each of the consecutive workshops/ training courses/ dinners/ launch celebrations, ran seamlessly whilst upholding the highest standards of customer service and catering provision.After 2… Show more An award winning and exceptionally busy venue in the heart of Birmingham with fifteen private meeting rooms a fully licensed bar, restaurant and roof garden for private functions.It was my job to manage upwards of 3500 events per year, open and close the venue, manage the FOH team and ensure each of the consecutive workshops/ training courses/ dinners/ launch celebrations, ran seamlessly whilst upholding the highest standards of customer service and catering provision.After 2 years as part of the Birmingham Studio Management team I was asked to launch the new Manchester Studio and re-located to take on this new challenge. Show less

Management position within the Custard Factory, one of the most respected creative complexes in the U.K. In house bars, nightclubs, theatre, cinema, art gallery, music performance stages. T.V studios and conference spaces host large-scale formal and informal events (up to 5000 capacity). My role included: event booking and planning, hospitality management and accountability for the experience of VIP guests. I made sure that whether it was a board meeting, T.V production, wedding… Show more Management position within the Custard Factory, one of the most respected creative complexes in the U.K. In house bars, nightclubs, theatre, cinema, art gallery, music performance stages. T.V studios and conference spaces host large-scale formal and informal events (up to 5000 capacity). My role included: event booking and planning, hospitality management and accountability for the experience of VIP guests. I made sure that whether it was a board meeting, T.V production, wedding reception or an open air festival, logistics were smooth and everybody was happy. Show less