• Increasing revenue per store and counter and controlling operating expenses to increase store and counter profitability with 100% process adherence in each activity and department in store• Reviewing & analysing stock reports through punctual link with external BOH; ensuring re-arrangement of BOH for Donna categories• Facilitating KPI and UPT control and analysis of the business to ensure maximum sales, maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth• Managing cluster of store & counter level operational activities through sales-force and leading the regional retail teams to drive quality standards and excellence in retail operations• Leading the market leaders to drive the business: KPIs, sales, promotions, store visits, staff hours, store costs & so on• Developing below the line activities as well as product display and visual merchandising and ensuring implementation through retail managers and salesforce• Analyzing sales figures and forecasting future sales volumes to maximize profits• Ensuring service, merchandising, and operational standards were met through company-defined practices & processes; monitoring, maintaining and following company policies & procedures• Creating an inspiring shopping environment through effective merchandising capability, smooth and quick communicative channel to better support the merchandisers, high in store standards and compelling visual presentation

• Supervised complete administrative activities covering infrastructure/facility management while ensuring optimum resource utilization along with resolving employees’ grievances & issues for ensuring a healthy work environment• Maintained adequate supply of consumables/materials and manpower for operations of all administration services• Managed Stock Transport & Logistics while ensuring on-time delivery of vehicles for smooth operations• Pivotal in managing all aspects of established showroom and revenue generation through specific broadcasting products such as projectors, hi-end cameras and accessories • Performed stocks & sales analysis covering replenishments & optimal stock keeping, return on capital employed analysis and stock cover reports analysis

- Be attentive to customer's needs- Give information about features, quality and availability of different garments- Help customers find garments they are looking for in the shop- Handle the payment for any purchases- Make sure that all stock is on display- Be aware of what all the customers in the shop are doing, to guard aginst shoplifting.

- Sales assistant for multiple areas of the store- Recruitment of IKEA family members through the IKEA Family range management and sales- Focus on high profit articles sales, working with the store layout as a commercial tool- Implementation of displays realized thanks to the collaboration with the Communication and Interior design department, with the goal of inspiring customers providing solutions for every day needs- Creation of relevant offers for customers in our local market, in collaboration with the Marketing partners, finalized to increase the store visitors number

- Be attentive to customer's needs- Give information about features, quality and availability of different garments- Help customers find garments they are looking for in the shop- Handle the payment for any purchases- Arrange order and deliveries of stock for customers- Make sure that all stock is on display- Be aware of what all the customers in the shop are doing, to guard aginst shoplifting.

- Organizations of events like weddings, congress, fairs, fashion shows- Coordination of hostess and stewards - Preparations and coordination Catering, shuttle for guess- Preparations roster for the event day

- Welcomed clients explaining the transport service in Italian and English- Gave transport quotations using the company software- Gave explanations and filled up a database with all interested customers

- In charge of the quality control- Working in a team reporting to my managers

- Stage in the human resources department- Learnt the new software attending special courses