Anna Temnenko Email & Phone Number

Канада

Варшава, Мазовецкое Воеводство, Польша

Preparing and controlling the organization of the Shorex Department, communication with Tour Operators, planning the groups (languages, numbers of participants, timing etc), financial reports (OBR, Flash, Loss of revenue due to cancellations, comparison of revenue results with last cruises); Bus dispatch & sbarco of the Groups for Excursions, resolving of complaints, communication with problematic guests. Booking & organization of privat Tours, creation of promo Flyers, Destination Guides in "Publisher"; making presentations for Tourists about Excursion Product of MSC, control of media devices on the ship, making of the schedule (working hours) for all Department.

Havana, Cuba

Preparing contract documents for agencies from different countries; booking hotels, tours, Excursions, transfers for Touristic agencies; making presentations for foreign travel agencies about Touristic Product of this company.

Kiev, Ukraine

Booking cruises for tourists in the special cruise system "Cruising Power System of RCCL"; control regular payments; making cruise documents for the tourist for applying to the embassies; making seminars for the travel agencies about booking system and Cruise touristic Product of RCI; drawing up reports of sales monthly; communication with the Cruise company by phone for extension of reservations, the solution of controversial issues; participation in conferences with cruise company RCI - "Royal Caribbean International".

Haircuts, hair styles, make up; in the second part of the day worked as SPA receptionist: to provide Guests by information about services of the company, to make bookings for the SPA clients, answering phone calls, selling SPA cosmetic products, resolving problems & complaints of the Guests.

Providing high level of Service for the guests in the restaurant "Steak house", providing & control ther cleanness in the restaurant; making reservations for lunch & dinner for Tourists; informing clients concerning information which they need (landing, disembarkation from the ship, about an arrival time to ports, about working hours of restaurants, etc...).

Meeting Guests, providing high level of Service for guests, informing Tourists concerning landing, disembarkation process from the ship, about Timetable in ports & about working hours of restaurants, Shops etc...; providing & control the cleanness of the section.