Anna Tessitore Email & Phone Number

Fort Morgan, Colorado, United States

Managed a team of 4-7 representatives including scheduling, approving timesheets, reviewing quality assurance and sending performance reviews/feedback. Assisted customers via chat, phone and email. Performed hiring interviews.

Fort Morgan, Colorado, United States

Trained new hires on quality assurance standards, procedures and tools to be successful on the call center floor.

Fort Morgan, Colorado, United States

Assisted customers with service cancellations, porting numbers between carriers, and attempted to retain and winback as many customers as possible with special offers. Achieved consistent retention of service lines ranging from 22-85 total per month. Assisted training new CRRs according to company standards.

Fort Morgan, Colorado, United States

Assisted customers of a rural cell phone and internet provider via chat and calls with needs ranging from bill pay and account changes to troubleshooting device and network issues. Achieved and maintained second place CSR rating quarterly and semi-annually based on customer and supervisor reviews and call time stats. Assisted training new CSRs according to company standards.

Colorado Springs, Colorado Area

Captioned live phone calls for the deaf or hard of hearing using speech-to-text Dragon software keeping 96%+ accuracy.

Buena Vista, Colorado

Added and updated products on website to meet company and dealer standards. Wrote descriptions, took and/or manipulated images, downloaded information from B2B site, communicated with dealer reps, quality control, and worked to meet build deadlines. Occasionally helped in warehouse, pulling and packaging items to be delivered to customer.

One of four directors, in charge of executing broadcast shows every night. Rotating Director, technical director, compix operator, and floor director positions. Used Tricaster 850.Had to keep the crew focused, accomplish run-throughs before going live, make sure shots look professional, video is recorded and uploaded to youtube and the server correctly.

Responsible for creating all requested graphics for the station using Photoshop, Adobe Premiere Pro, Final Cut Pro, After Effects, Cinema 4d and Maya while making sure all graphics aired on CTV are legally permittedUse of leadership and management skills in training associate producers

Digital Leadership Team Part of a team devoted to promoting and improving student media’s digital presence through social media and an increase of online content.Weekly two-hour producer shift, responsible for posting online, catching breaking news, and making sure there is a constant flow of content on the website

Fort Collins, Colorado, United States

Worked crew positions on live newscasts Mon. – Thurs. on local Channel 11. Accumulated 70+ hours in the studio as a volunteer.

Responsible for creating News Producer requested graphics two days a weekWorking under Chief Productions Manager and learning to use templates they created Learned a variety of computer skills and graphic design tecnhiques using an array of design programs

Fort Collins, Colorado, United States

Assisted patrons in utilizing library services from finding a book/journal article in the stacks or online, to plotting posters, general computer help, academic research assistance, printing, answering phones, directing patrons through the library, and more.

Fort Collins, Colorado, United States

Live event production for clients. Involved as set up crew, camera crew, and director for live events. Used Tricaster, worked with a four camera switcher to shoot concerts and sporting events.

Participated in Student video production for clients and generated revenue for the stationParticipated from pre to post production, and occasionally made graphics for the videos

Clerical work for directors as well as production assistant dutiesAssisting kids prepare for rehearsal and communicating with parents Responsible for sound cues during rehearsals and performances and in charge of keeping track of costumesManaging time, coordinating schedules with the radio station and working with Chamber of Commerce and local businesses for publicity

Bachelor'S Of Arts Degree, Journalism And Media Communication

Activities and Societies: Rocky Mountain Student Media, Student Organization for GBLTQQSecond field in Ethnic Studies

College Prep

Activities and Societies: FCCLA, FBLA, Soccer, Volleyball, Tenderfoot Times,